Clinical Implementation Specialist

Medable UK Limited; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible remote work from start

Annual performance-based bonus

Stock options

Health insurance

Wellness program

Peer recognition

Volunteer time off

Job summary

Medable is seeking a Solutions Design professional to coordinate end-to-end implementation of our cloud-based platform for clinical trial clients. You will map protocols to software configurations, guide customers, and collaborate with product teams to translate feedback into improvements.

The role emphasizes technical leadership, strong communication with clients, and hands-on delivery of design, testing, and training to ensure successful deployments.

Qualifications

• Must have extensive experience translating clinical requirements into software design.
• Experience in requirement gathering, analysis, solution design, development, testing and implementation of software.
• Strong knowledge of clinical trial data management processes and regulatory compliance frameworks.
• Excellent verbal and written communication skills, negotiation skills and ability to translate complex technical concepts.

Responsibilities

• Coordinate the overall Solutions Design process mapping clinical protocols to software solutions.
• Guide clients to the best use of Medable's platform to meet their needs.
• Lead end-to-end technical implementation including configuration, testing, and troubleshooting.
• Represent the voice of the customer to product teams with actionable feedback.
• Collaborate with product teams to scope additional features and roadmap.
• Provide technical training and onboarding to customers for successful launches.
• Ensure projects are completed on time, within scope, and meet expectations.

Skills

SDLC

Technical communication

Project management

Client relations

Git

Confluence

Postman

Terminal

MS Office

Tools

Git

Confluence

Postman

Terminal

MS Office

Job description

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences. Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Responsibilities

Coordinate the overall Solutions Design process ensuring that the clinical protocols are appropriately mapped to software solutions efficiently, accurately and within project scope. In-depth knowledge of Medable's software, technology, and processes to be able to guide a client to the best use of Medable's platform to meet their needs therapeutic areas meetings. Develop and communicate design best practices for specific. Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review. Develop supporting documentation to streamline software design and configuration. Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting. Serves as a platform expert. Manages technical implementation releases, including timelines, technical milestones, and deliverables. Ensure projects are completed on time, within scope, and meet both technical and customer expectations. Represent the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams. Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements. Acts as the link between customers and Medable’s product development team. Collaborate with product team to scope additional product features and product roadmap. Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal teams. This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards. Supports technical training and onboarding to customers to ensure successful product launches and adoption. Other duties as assigned.

Experience

4 + years of technical experience in technical implementation, product management, solution design or a related role, or a combination of education and experience. Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments. Demonstrated experience in interpretation of client requirements and solution design to prepare and document design specifications. Experience in requirement gathering, analysis, solution design, development, testing and implementation of software. Strong knowledge of clinical trial data management processes and regulatory compliance frameworks. Comprehensive understanding of clinical trial domains, specifically: eCOA (electronic Clinical Outcome Assessments) ePRO EDC DCT Proven experience in client relations and interactions with clients at all levels. Skills Microsoft Word, PowerPoint, Excel. Excellent verbal and written communication skills, negotiation skills and the ability to translate complex technical concepts into simple terms. Strong technical understanding of SDLC. Exceptional customer-facing and technical communication skills. Proven ability to gather and articulate technical customer requirements. Excellent technical project management and problem-solving abilities. Proficiency in app publication process. Git, Confluence, Postman, Terminal (command line). Strong project management skills. Technical aptitude and ability to learn software programs. Good time-management skills.

Travel Requirements

As required.

At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.

Flexible Work Remote from the start, we believe in a flexible employee experience

Compensation Competitive base salaries Annual performance-based bonus Stock options for employees, aligning personal achievements to Medable's success

Health and Wellness Health and insurance coverage Wellness program (Mental, Physical and Financial)

Recognition Peer-to-peer recognition program, celebrating achievements and milestones

Community Involvement Volunteer time off to support causes you care about

Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].

For the past two decades clinical research has been hindered by outdated processes and technologies leaving millions without treatments. After struggling to access patients in her own research in rare skin diseases, Dr. Michelle Longmire set out to solve this long-standing challenge in research. Drawing inspiration from innovation and technological advancements in other industries, Longmire rallied stakeholders, partners, and developers to launch our company, Medable, with the shared vision of radically increasing the number of effective therapies to people each year.