Project Consultant, Patient Experience

Medidata Solutions, Inc.; Greater London; Hybrid; GBP 42,000 - 72,000; Full time

Job summary

Medidata Solutions, Inc. in London offers a hybrid role for a Project Consultant, Patient Experience. You will manage client accounts and deliver Patient Cloud projects on time and within budget, coordinating cross-functional teams.

Applicants should have clinical research SaaS experience, familiarity with eCOA/ePRO and eConsent, and strong project management and communication skills. Travel 10–20% nationally or internationally; a bachelor's degree is required.

Qualifications

• Experience with clinical research and Clinical Research SaaS technology.
• Experience with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred.
• Experience in Client Services or a client facing role and able to demonstrate a customer first attitude.
• Experience in managing project timelines and risk assessment would be advantageous.
• Travel expectations 10% - 20%, national / international.
• Valid driver's license required.
• Bachelor's degree or equivalent experience.

Responsibilities

• Report to the Associate Director, Patient Cloud, and manage the overall relationship of client accounts.
• Deliver quality projects and services on time and within budget through effective resource management.
• Lead end-to-end project delivery of Patient Cloud products across a portfolio of studies.
• Lead internal/external meetings and capture minutes/action items.
• Assess risk and develop mitigation strategies to preserve quality and timely resolutions.
• Forecast Patient Cloud Professional Services hours for studies.
• Conduct lessons learned meetings internally and externally.
• Collaborate with the Project Manager to monitor delegated tasks.
• Ensure compliance with Medidata's project management methodologies and SOPs.

Skills

Clinical research

Client services

Project management

Communication

Presentation skills

Travel flexibility

Education

Bachelor's degree or equivalent experience

Tools

Patient Cloud

eCOA/ePRO platform

Job description

Location

This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in‑person position are expected to work on site a certain number of days per week following Company policy.

About our Company

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team

The Project Consultant, Patient Experience role is responsible for the relationship management of client accounts and ensuring Medidata delivers quality projects and services on time and within budget through effective resource management. You will lead the end-to-end delivery of Patient Cloud products across a full portfolio of studies. You will act as a subject matter expert, supporting Medidata's impact on the digital transformation of life sciences. Additionally, you will help customers accelerate value and optimise outcomes on clinical trials.

Responsibilities

Reporting to the Associate Director, Patient Cloud, you will be responsible for the overall relationship management of client accounts and day-to-day activities. You will ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.

• Complete standard project tasks without assistance, including but not limited to creation and maintenance of accurate and current study documentation
• Manage a full portfolio of studies across various stages and complexities with a focus on delivery of the scope on time, within budget and with a high quality outcome
• Collaborate with cross functional teams by providing Patient Cloud subject matter expertise and leading end-to-end project delivery of Patient Cloud products
• Independently lead internal/external meetings, ensuring project milestones remain on track and capture meeting minutes/action items accurately.
• Assess risk, develop and communicate a mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions by applying proven project management principles.
• Collaborate with the Professional Services Project Manager by accurately forecasting Patient Cloud specific Professional Services hours required for the duration of the study
• Conduct lessons learned meetings internally and externally
• Work with Associate Project Manager to monitor delegated tasks
• Assure compliance with Medidata's standard project management methodologies and Medidata SOPs

Qualifications

• Experience with clinical research (pharma, device and/or biotech sectors) and of Clinical Research SaaS technology
• Experience working with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred
• Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work
• Experience in managing project timelines and risk assessment would be advantageous
• Able to support project teams, promote unity and teamwork
• Able to recognise achievements and provide constructive feedback
• Is able to demonstrate presentation and soft skills
• Travel expectations 10% - 20%, national / international
• Valid driver's license required
• Bachelors degree or equivalent experience (analytic discipline a plus)

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognise employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.