Senior Implementation Consultant

Dassault Systèmes; Greater London; Sur place; GBP 60 000 - 75 000; Plein temps

Résumé du poste

Medidata, a Dassault Systèmes brand, seeks Senior Implementation Consultants to ensure software is configured per client needs and industry standards. You will work with Project Managers and cross‑functional teams to enable Medidata’s platform for trials and data management.

The role requires 4+ years in clinical trials data management or consulting, strong analytical skills, and the ability to travel to client locations and offices. Remote/work flexibility offered where appropriate.

Qualifications

• Proven ability to lead configuration or enablement of customers on Medidata software.
• Educate on best practices for implementing Medidata’s software.
• Translate client requirements into specifications and test cases.
• Mentor less experienced colleagues on client engagements.
• Deliver client workshops in person or remotely.
• Manage projects to timelines and budgets.
• Support customers during enablement or implementation.

Responsabilités

• Lead configuration or enablement of customers on Medidata software.
• Provide guidance on implementing Medidata solutions.
• Deliver in-person/remote client workshops.
• Ensure delivery within project timelines and budgets.
• Support cross-functional departments during implementation.
• Assist in scheduling professional services resources.
• Mentor colleagues and drive process improvements.

Connaissances

Customer enablement

Best practices

Specification writing

Mentoring

Client workshops

Process improvement

SOP compliance

Resource planning

Training support

Project ownership

Product expertise

Willing to travel

Formation

4‑year degree

Clinical trials experience

Data management/consulting

Project leadership

Outils

Medidata software

Description du poste

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground‑breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry‑leading expertise, analytics‑powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end‑to‑end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata.

About the team:

Senior Implementation Consultants (SICs) help ensure that Medidata’s software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. SICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value.

The SICs work with Project Managers and other functional departments during the implementation or enablement of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues. SICs are leaders of clients and internal colleagues, as well as champions of our products and processes ).

• Proven ability to lead configuration or enablement of customers on Medidata software to translate customer needs and meet customer requirements.
• Adhere to or educate on best practices for implementing Medidata’s software.
• Author, adapt, or agree on specifications based upon complex client requirements. This can include functional test cases for use in configuring and developing solutions in Medidata’s suite of products, as well as in custom integrations.
• Support less experienced team members with client engagements, being accountable for quality of delivery.
• Support developers and other cross functional departments during configuration or implementation of specifications.
• Support cross functional departments with issue resolution.
• Delivery of in‑person/remote client workshops.
• Proven ability to work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work.
• Proven ability to support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
• Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
• Communicate status reports to stakeholders on both client and internal projects.
• Lead internal initiatives, e.g., process improvement, product improvement, identifying best practices and developing workshop materials.
• Comply with and enforce Medidata Standard Operating Procedures, processes and policies.
• Assist in the scheduling of professional services resources and ensure timely completion of deliverables.
• Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed.
• Support third party vendors with integration and/or data transfer efforts.
• Own multiple, complex customer facing projects or engagements.
• Ability to support platform implementations or enablement projects.
• Deep knowledge and experience in one product or solution, or, significant relevant experience in a group of products/solutions.
• Support management in achievement of business objectives outside of client deliverables.

Your Education & Experience:

• Minimum 4-year university/college degree or equivalent (analytic discipline a plus)
• Multi-year experience working with clinical trials, or equivalent combination of education and experience required.
• Prior data management or clinical trial software consulting experience preferred.
• Demonstrated experience leading and supporting project teams and meeting project timelines
• Expert industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis
• Strong understanding of those associated specifications, and ability to translate them into clinical systems solutions.
• Ability to work with technical R&D staff and translate new software features into real world examples
• Knowledge of computer usage in a web‑based environment
• Ability to absorb and apply new information quickly
• Ability to think logically to solve complex problems
• Solid analytical and technical skills with regard to software applications
• Demonstrated strong collaboration and team‑building skills
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Self‑motivated, able to assume responsibility and work autonomously in a professional manner
• Experience of working to Standard Operating Procedures
• Highly adaptable to changing business needs and product landscapes, maintaining a positive outlook and inspiring/motivating others
• Willing to travel to office locations and customer engagements

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non‑sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.

We will accept applications on an ongoing basis until we fill the position.

#LI-TC1

Inclusion statement

As a game‑changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

MEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.

Want to learn more?

Visit the other sections of our website to find out more.

Get to know about your recruitment journey.

Be part of the future of our workforce – check out internship and job opportunities.