Clinical Coding Team Manager

Epsom and St Helier University Hospitals; Epsom; Hybrid; GBP 56,000 - 63,000; Full time

Benefits offered by this job

Hybrid & flexible working

Clinical training & development

Mentorship from senior leadership

Career progression opportunities

Job summary

Epsom and St Helier University Hospitals seeks a senior Clinical Coding Team Manager based at Epsom General Hospital. You will split time between hands-on coding across specialties and strategic leadership of a 4–5 coder team, shaping backlog management and workflow.

You will be ACC with 3+ years coding experience, excel in workload distribution, and guide your team with strong communication. Hybrid working and mentorship are provided to support career progression.

Qualifications

• Accredited Clinical Coder (ACC) with at least 3 years of experience.
• Strong Excel skills for workload analysis and distribution.
• Excellent communication and team leadership abilities.

Responsibilities

• Lead a small clinical coding team (4–5 coders) with hands-on coding about 50% of the time.
• Balance workloads and manage uncoded backlogs across specialties.
• Collaborate with other Team Managers to maintain departmental flow and wellbeing.

Skills

Leadership

Team management

Excel proficiency

Accredited Clinical Coder

Cerner Millennium

Tools

Cerner Millennium

Medicode

Job description

Main area Clinical Coding/Clinical Coder Grade Band 7 plus 20% R&R Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 343-8112907-FM-SC

Site Epsom General Hospital Town Epsom Salary £55,524 - £62,652 plus 20% R&R Salary period Yearly Closing 07/09/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

Step into a pivotal leadership role as one of only three Clinical Coding Team Managers in our department. Reporting directly to the Head of Department, you will hold a highly senior position where you lead, mentor, and inspire a dedicated team of 4-5 clinical coders. This is a dynamic ‘player-coach’ role; you will split your time roughly 50/50 between hands-on clinical coding and operational leadership, allowing you to stay clinically sharp while guiding your team. You will be the strategic engine of our workflow—expertly balancing complex caseloads, managing long-stay patient lists, and driving both individual and team productivity. By collaborating closely with your fellow managers, you’ll help steer our overall uncoded backlog and ensure seamless support across all specialties. If you are an expert coder ready to elevate your career, shape departmental strategy, and make a tangible impact on patient data quality, this is your opportunity to be a key driver of our success.

Main duties of the job

In this senior role, you will be both a leader and a practitioner. Roughly half of your week will be spent hands-on coding across specialties such as Trauma & Orthopaedics, Gynaecology, and General Medicine amongst others using Cerner Millennium and Medicode, ensuring you stay clinically sharp and connected to your team’s daily reality. The other half is dedicated to operational leadership: you will use Excel to intelligently divide uncoded lists, balance workloads to prevent burnout, and monitor both individual and team productivity. You’ll also collaborate closely with the other two Team Managers to strategise on the overall departmental backlog and manage day-to-day team wellbeing, leave, and performance.

To thrive here, you must be an Accredited Clinical Coder (ACC) with at least three years of experience and strong Excel skills for workload analysis and distribution. Beyond technical ability, we are looking for someone with excellent communication, a genuine commitment to team harmony, and a versatile, can-do mindset that balances high performance with compassion. In return, we offer hybrid working, flexible hours to support work-life balance, regular clinical coding training, and direct mentorship from senior leadership to support your ongoing career progression.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

Operational Leadership & Workflow Management

• Caseload Allocation & Balancing: Expertly divide daily/weekly uncoded lists into manageable allocations for your team using Excel. Ensure workloads are balanced to prevent coders becoming overwhelmed while effectively managing complex, long-stay patient cases.
• Performance Monitoring: Track and analyze both individual and collective team productivity. Monitor the uncoded backlog for your designated specialties and the overall departmental figure.
• Cross-Team Collaboration & Coverage: Communicate frequently with the other two Team Managers to strategize on the overall uncoded backlog. Proactively cover for fellow TMs during absences and redistribute work across teams when needed, including allocating cases from other specialties to your own team to maintain departmental flow.
• Department-Wide Support: Provide hands-on coding support and workload assistance to other teams when capacity allows, ensuring no team is left overwhelmed during peak periods or staff shortages.
• Team Management: Manage day-to-day team operations, including overseeing leave, sickness, performance issues, and fostering a positive, harmonious team environment.

Hands-On Clinical Coding

• Specialty Coding: Spend approximately 50% of your time hands-on coding across Trauma & Orthopaedics, Gynaecology, and General Medicine amongst others, maintaining clinical accuracy and staying connected to your team’s daily challenges.
• System Utilization: Use Cerner Millennium and Medicode to ensure accurate, high-quality clinical coding in line with national standards and local policies.

Essential Skills, Qualifications & Experience

• Qualifications & Experience: Hold the ACC (Accredited Clinical Coder) qualification with a minimum of 3 years experience as a clinical coder.
• Technical Proficiency: Be highly proficient in Microsoft Excel for workload analysis and list division. Strong working knowledge of MS Office (Outlook, Word) is essential.
• Systems Knowledge: Experience using Cerner Millennium and Medicode is desirable (local configuration training provided).

Personal Qualities & Attributes

• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• People & Wellbeing Focus: Genuine commitment to collegiate wellbeing, team harmony, and creating a supportive working environment.
• Mindset & Drive: Strong sense of responsibility, belief in high performance, and a proactive, can-do attitude.
• Versatility & Focus: Mental agility to seamlessly switch between strategic oversight and detailed hands-on coding, with sustained focus under pressure.

What We Offer: Training, Development & Flexibility

• Hybrid & Flexible Working: Hybrid model with part-week remote working. Highly flexible department committed to work-life balance.
• Continuous Clinical Learning: Regular clinical coding training sessions (as time/productivity allows) to broaden knowledge and maintain coding sharpness.
• Direct Mentorship: 1-on-1 mentorship from Head of Department and Deputy on management, leadership, and people skills.
• Career Progression: Active support for formal career development and progression within operational constraints.

Person specification

Skills

• Advanced proficiency in Microsoft Excel for list division, workload analysis, and reporting
• Strong working knowledge of MS Office suite (Outlook, Word)
• Excellent verbal and written communication skills
• Ability to seamlessly switch between strategic oversight and hands-on coding (versatility & focus)
• Proactive, can-do attitude with a strong sense of responsibility and commitment to high performance
• Advanced data visualization or reporting skills (e.g., Power BI, pivot tables)
• Conflict resolution and mediation skills or experience
• Experience of facilitating process improvements in previous roles

Qualifications

• Degree or diploma in health informatics or related field
• Degree or diploma in healthcare or biology

Experience

• Minimum 3 years of experience as a clinical coder
• Proven experience managing workflows, allocating caseloads, and monitoring team productivity
• Demonstrable experience supporting colleagues across teams and redistributing work during peak periods or absences
• Previous line management or team leader experience within a clinical coding department
• Demonstrable experience mentoring or training junior coders

Knowledge

• In-depth knowledge of national clinical coding standards and guidelines
• Strong understanding of workload balancing, backlog management, and performance metrics
• Knowledge of collegiate wellbeing principles and strategies to maintain team harmony
• Understanding of hybrid working models and flexible workforce management
• Knowledge of Cerner Millennium and Medicode systems (local configuration training provided)
• Awareness of NHS data quality frameworks and audit processes
• Understanding of career development pathways within clinical coding

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [e-mail]

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

References
Please provide a minimum of 3 years’ employment and/or education history , including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.