Clinical Coder and Patient Services Assistant

Heathbridge Practice; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic healthcare team as a clinical coder and administrative assistant, playing a vital role in enhancing patient care. This position offers the opportunity to work in a supportive environment where attention to detail is paramount. You'll be responsible for clinical coding using specialized software, managing patient records, and assisting with various administrative tasks. This role is perfect for those passionate about healthcare and looking to make a meaningful impact in a well-established practice. If you thrive in a collaborative setting and are eager to contribute to high-quality patient care, this is the opportunity for you!

Qualifications

• Experience in clinical coding and administration in healthcare settings.
• Ability to manage sensitive patient information with confidentiality.

Responsibilities

• Conduct clinical coding and manage patient records accurately.
• Perform various administrative tasks to support healthcare delivery.

Skills

Clinical Coding

Administrative Skills

Attention to Detail

Communication Skills

Teamwork

Education

GCSE in English

GCSE in Maths

University Degree

Tools

EMIS Web

Anima Software

Agilio Clarity TeamNet

Job description

Job summary

Join our dynamic team as a clinical coder and administrative assistant.

Are you passionate about making a difference in healthcare with a keen eye for detail? If so, read on!

Heathbridge Practice is always looking to improve the way we provide healthcare to our patients. We believe in fostering a supportive and collaborative work environment where staff members play a crucial role in providing high quality care.

This dual-role position is essential to the smooth running of our practice, ensuring that our administrative processes run smoothly and clinical coding is accurate and up to date.

The role is 37.5 hours.

If you would like to join our friendly and supportive team, apply now!

Main duties of the job

Clinical coding of correspondences using EMIS Web and Anima software.

Performing a variety of administrative tasks, including scheduling appointments, managing records, and handling correspondence.

Assisting with audits or quality improvement initiatives related to clinical coding.

Provide general administrative support to the clinicians and colleagues as needed.

Assisting reception as needed.

About us

Heathbridge Practice is a well-established medical practice dedicated to providing high-quality healthcare to our patients. We pride ourselves on our patient-centered approach and our commitment to excellence.

We are a large and dynamic GP practice serving a diverse London population. We have just under 23,000 patients. Our team is made up of 14 GPs, 1 AdvancedNurse Practitioner, 1 Physician Associate, 3 Nurses, 3 HCAS, 1 GP Trainee, 2 Pharmacists, 2 Physiotherapists, 1 Mental Health Practitioner and 1 SocialPrescriber and admin team.

Putneyis a diverse inner suburb of London with excellent transport links. There is amainline train station and it is also on the district Underground line. Thepractice is just off the main high street where there are a great selection ofshops and restaurants. Putney is fortunately located within easy reach of 4large hospitals (St Georges, Chelsea & Westminster, Charing Cross andKingston).

Ourpractice goal is to offer high quality patient care that is easily accessibleto all.

Job description

Job responsibilities

Duties and Responsibilities:

Administration

Go throughincoming clinical correspondence and attach it to patients record (mainsources: emails, Document Management on EMIS, post)

Codeclinical correspondence as required using the Anima software - such as new diagnoses, test results, however a list will be provided.

Allocate/tasks clinical correspondence to clinician or staff as required

Allocateincoming emails on Heathbridge Admin to corresponding teams

Go throughthe PST list and action as required

Go throughthe PST tasks on Workflow Manager and action as required

Go throughAccuRx tasks and action as required

Chase testresults i.e blood tests and scans

Chaseclinical correspondence

Go throughCPT tasks on Workflow Manager and action as required

Go throughAccuRx requests and action as required

Code COVIDvaccination onto patients record

Referpatients for COVID vaccination

Go throughthe Diary Recall list and book patients as required

Go throughthe QOF recall list and book patients as required

Help out onassisting clinicians on studies such as Hypertension Study and action the givenlist as required

Go throughcertain Lab Reports, file, action and archive as required

Conductaudits for clinicians to help improve practice performance i.e Smear audit

Go throughthe Safeguarding register as per instruction or as per requirement.

ReceiveMinor Ops referrals and action as required

Go throughchild immunisation recall list and action as required

Appointments

Processappointment requests for on the day and future appointments from patients bytelephone, in person or via patient access.

Ensure thatpatients requiring/without appointments but who need 'urgent consultations arebooked into appropriate slots and referred to a GP where necessary.

Enterrequests for home visits into the surgery list, appointment system and ensuringcareful recording of all relevant details and where necessary refer to DutyDoctor. This may include preparing avisit summary sheet.

Computer

Registrationsof new patients computer data entry and medical records.

Scanning ofall relevant correspondence into computer records.

Ensuring lab results and hospital letters arescanned correctly into patients clinical computer records.

Use Agilio Clarity TeamNet to access calendar of events and policies

Telephone

Receive andmake telephone calls professionally and as required.

Divert callsand take messages, ensuring accuracy of detail and prompt appropriate delivery.

Have workingknowledge of telephone system including out of hours arrangements.

Other Tasks

Ensure allHealth & Safety protocols are adhered to within the desired timescales asindicated in the Practices Health & Safety Policy.

If last toleave at the end of the day, ensure that the building is totally secured,internal lights are off, all electrical equipment has been turned off and thealarm activated.

Ensure thatall practice protocols are adhered to.

Try to dealwith the patients complaints where possible, or direct the patient to thePractice Complaints Policy.

Decisions & Judgments

Thepost-holder is required to use her/his own initiative when dealing withproblems and to make any reasonable and necessary decisions on events as theyoccur, including:

Establishingand maintaining effective lines of communication with the GPs and PracticeManager.

Communicatingclearly and effectively with staff to aid the smooth running of the Practice.

Respondingto requests or queries for support as they arise in an appropriate and timely manner.

Prioritisingworkload and requests for support.

Making themost effective use of resources available.

Usingjudgement and experience in helping to determine the relevant urgency of orrequests for information received from patients and other externalorganisations.

Confidentiality

In thecourse of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do soin confidence and have the right to expect that staff will respect theirprivacy and act appropriately.

In theperformance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their carers,Practice staff and other healthcare workers. They may also have access to information relatingto the Practice as a business organisation. All such information from any source is to beregarded as strictly confidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

Health & Safety:

Thepost-holder will implement and lead on a full range of promotion and managetheir own and others health and safety and infection control as defined in thepractice Health & Safety Policy, the practice Health & Safety Manual,and the practice Infection Control policy and published procedures. This willinclude (but will not be limited to):

Usingpersonal security systems within the workplace according to Practiceguidelines.

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks.

Makingeffective use of training to update knowledge and skills.

Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards.

Activelyreporting of health and safety hazards and infection hazards immediately whenrecognised.

Keeping ownwork areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holders role.

Undertakingperiodic infection control training.

Reportingpotential risks identified.

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Acting in away that recognizes the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation.

Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving ina manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holderwill participate in any training programme implemented by the Practice as partof this employment, such training to include:

Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development

Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.

Attendanceat practice staff meetings or local meetings as directed.

Attendanceat all Mandatory and Statutory training requirements as indicated by thePractice Manager, this will include CPR.

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

Alert otherteam members to issues of quality and risk.

Assess ownperformance and take accountability for own actions, either directly or undersupervision whilst embracing the practices ethos of recording of any errors ornear misses and learning by mistakes without blame.

Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance.

Workeffectively with individuals in other agencies to meet patients needs.

Effectivelymanage own time, workload and resources.

Contribution to the Implementation ofServices:

Thepost-holder will:

Apply allPractice policies, standards and guidance.

Discuss withother members of the team how the policies, standards and guidelines willaffect own work.

Participatein audit where appropriate.

This JobDescription is neither exhaustive nor exclusive and will be reviewed annuallyin conjunction with the post-holder at the annual appraisal. The post-holder isalso required to carry out any duties that may reasonably be requested by thePartners, Practice Manager or the Reception Manager.

Job description
Job responsibilities

Duties and Responsibilities:

Administration

Go throughincoming clinical correspondence and attach it to patients record (mainsources: emails, Document Management on EMIS, post)

Codeclinical correspondence as required using the Anima software - such as new diagnoses, test results, however a list will be provided.

Allocate/tasks clinical correspondence to clinician or staff as required

Allocateincoming emails on Heathbridge Admin to corresponding teams

Go throughthe PST list and action as required

Go throughthe PST tasks on Workflow Manager and action as required

Go throughAccuRx tasks and action as required

Chase testresults i.e blood tests and scans

Chaseclinical correspondence

Go throughCPT tasks on Workflow Manager and action as required

Go throughAccuRx requests and action as required

Code COVIDvaccination onto patients record

Referpatients for COVID vaccination

Go throughthe Diary Recall list and book patients as required

Go throughthe QOF recall list and book patients as required

Help out onassisting clinicians on studies such as Hypertension Study and action the givenlist as required

Go throughcertain Lab Reports, file, action and archive as required

Conductaudits for clinicians to help improve practice performance i.e Smear audit

Go throughthe Safeguarding register as per instruction or as per requirement.

ReceiveMinor Ops referrals and action as required

Go throughchild immunisation recall list and action as required

Appointments

Processappointment requests for on the day and future appointments from patients bytelephone, in person or via patient access.

Ensure thatpatients requiring/without appointments but who need 'urgent consultations arebooked into appropriate slots and referred to a GP where necessary.

Enterrequests for home visits into the surgery list, appointment system and ensuringcareful recording of all relevant details and where necessary refer to DutyDoctor. This may include preparing avisit summary sheet.

Computer

Registrationsof new patients computer data entry and medical records.

Scanning ofall relevant correspondence into computer records.

Ensuring lab results and hospital letters arescanned correctly into patients clinical computer records.

Use Agilio Clarity TeamNet to access calendar of events and policies

Telephone

Receive andmake telephone calls professionally and as required.

Divert callsand take messages, ensuring accuracy of detail and prompt appropriate delivery.

Have workingknowledge of telephone system including out of hours arrangements.

Other Tasks

Ensure allHealth & Safety protocols are adhered to within the desired timescales asindicated in the Practices Health & Safety Policy.

If last toleave at the end of the day, ensure that the building is totally secured,internal lights are off, all electrical equipment has been turned off and thealarm activated.

Ensure thatall practice protocols are adhered to.

Try to dealwith the patients complaints where possible, or direct the patient to thePractice Complaints Policy.

Decisions & Judgments

Thepost-holder is required to use her/his own initiative when dealing withproblems and to make any reasonable and necessary decisions on events as theyoccur, including:

Establishingand maintaining effective lines of communication with the GPs and PracticeManager.

Communicatingclearly and effectively with staff to aid the smooth running of the Practice.

Respondingto requests or queries for support as they arise in an appropriate and timely manner.

Prioritisingworkload and requests for support.

Making themost effective use of resources available.

Usingjudgement and experience in helping to determine the relevant urgency of orrequests for information received from patients and other externalorganisations.

Confidentiality

In thecourse of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do soin confidence and have the right to expect that staff will respect theirprivacy and act appropriately.

In theperformance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their carers,Practice staff and other healthcare workers. They may also have access to information relatingto the Practice as a business organisation. All such information from any source is to beregarded as strictly confidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

Health & Safety:

Thepost-holder will implement and lead on a full range of promotion and managetheir own and others health and safety and infection control as defined in thepractice Health & Safety Policy, the practice Health & Safety Manual,and the practice Infection Control policy and published procedures. This willinclude (but will not be limited to):

Usingpersonal security systems within the workplace according to Practiceguidelines.

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks.

Makingeffective use of training to update knowledge and skills.

Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards.

Activelyreporting of health and safety hazards and infection hazards immediately whenrecognised.

Keeping ownwork areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holders role.

Undertakingperiodic infection control training.

Reportingpotential risks identified.

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Acting in away that recognizes the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation.

Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving ina manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holderwill participate in any training programme implemented by the Practice as partof this employment, such training to include:

Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development

Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.

Attendanceat practice staff meetings or local meetings as directed.

Attendanceat all Mandatory and Statutory training requirements as indicated by thePractice Manager, this will include CPR.

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

Alert otherteam members to issues of quality and risk.

Assess ownperformance and take accountability for own actions, either directly or undersupervision whilst embracing the practices ethos of recording of any errors ornear misses and learning by mistakes without blame.

Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance.

Workeffectively with individuals in other agencies to meet patients needs.

Effectivelymanage own time, workload and resources.

Contribution to the Implementation ofServices:

Thepost-holder will:

Apply allPractice policies, standards and guidance.

Discuss withother members of the team how the policies, standards and guidelines willaffect own work.

Participatein audit where appropriate.

This JobDescription is neither exhaustive nor exclusive and will be reviewed annuallyin conjunction with the post-holder at the annual appraisal. The post-holder isalso required to carry out any duties that may reasonably be requested by thePartners, Practice Manager or the Reception Manager.

Person Specification

Experience

Essential

• Experience of working in primary or secondary care
• Experience of coding in primary care or secondary care
• Experience of dealing with vulnerable patients
• Ability to remain calm and professional in difficult situations
• Ability to work within a team and independently
• Understanding of patient confidentiality

Desirable

• Experience of clinical coding in a GP practice
• Experience of working in a GP practice

Qualifications

Essential

• GCSE in English and Maths

Desirable

• University Degree or higher level education attainment
• Qualification in areas of clinical coding

Person Specification
Experience

Essential

• Experience of working in primary or secondary care
• Experience of coding in primary care or secondary care
• Experience of dealing with vulnerable patients
• Ability to remain calm and professional in difficult situations
• Ability to work within a team and independently
• Understanding of patient confidentiality

Desirable

• Experience of clinical coding in a GP practice
• Experience of working in a GP practice

Qualifications

Essential

• GCSE in English and Maths

Desirable

• University Degree or higher level education attainment
• Qualification in areas of clinical coding

Employer details

Employer name

Heathbridge Practice
Address

125 Upper Richmond Road

London

SW15 2TL

Employer's website