Clinical Application Specialist - UK

EPM Scientific; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global healthcare technology provider is looking for a Capital Equipment Service Engineer to manage the installation and maintenance of electrophysiology systems. This role is crucial for ensuring the reliability of medical equipment in clinical settings. The successful candidate will work closely with various teams and may require occasional international travel. The company offers a competitive compensation package, including health insurance and a pension scheme.

Benefits

Private Health Insurance

Defined Contribution Pension Scheme

Life Assurance

Flexible Benefits Program

Qualifications

• Experience in servicing medical electronics or related technical field.
• Ability to safely handle and lift equipment up to 25kg.

Responsibilities

• Manage installation, maintenance, and support of electrophysiology systems.
• Conduct hardware and software field interventions.
• Coordinate with internal teams for timely service activities.

Skills

Diagnostic Skills

Communication

Education

Technical Field Experience

Tools

Microsoft Office

Windows Operating Systems

Job description

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A leading global healthcare technology provider is seeking to expand its field service team. Known for delivering innovative solutions in cardiac care, the company is committed to advancing medical science and improving patient outcomes through the development and support of high-performance medical devices.

The Opportunity

The organization is currently recruiting a Capital Equipment Service Engineer (UK) to manage the installation, maintenance, and support of electrophysiology (EP) systems used in the treatment of cardiac arrhythmias. This role supports the company's mission to enhance patient care by ensuring that critical medical equipment functions reliably and efficiently in clinical settings.

Role Overview

The Capital Equipment Service Engineer will be responsible for a range of technical services related to complex capital equipment, including system installation, repair, calibration, upgrades, and preventative maintenance. The role requires frequent collaboration with internal teams such as central dispatch, sales, and clinical support to ensure high levels of customer satisfaction and operational efficiency. Occasional international travel may be required.

Key Responsibilities

System Support: Conduct hardware and software field interventions including installation, maintenance, upgrades, calibration, troubleshooting, and repairs. Ensure readiness of demo systems for use at medical congresses and internal events.

Service Scheduling: Coordinate with internal scheduling teams and regional clinical/sales staff to plan and execute timely service activities.

Documentation: Maintain accurate and complete records of all service interventions and equipment issues in accordance with internal quality and regulatory procedures.

Technical Assistance: Provide on-site technical support during customer training events and conferences as needed.

Training Delivery: Deliver basic system maintenance and troubleshooting training to customer biomedical departments and internal staff.

Required Qualifications and Experience

Previous experience in the servicing of medical electronics or a related technical field.

Strong diagnostic skills in both electronic and mechanical systems.

Excellent written and verbal communication abilities.

Proficiency with Microsoft Office applications and Windows operating systems.

Ability to safely handle and lift equipment up to 25kg during installations.

Familiarity with operating room and Cathlab protocols is an advantage.

Experience working with software-based medical devices is preferred.

The successful candidate will join a company that offers a competitive compensation package, including a defined contribution pension scheme, private health insurance, life assurance, and a flexible benefits program. This is a unique opportunity to become part of a team committed to technical excellence and innovation in healthcare.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Medical Equipment Manufacturing

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