Clinical Advisor (Weekends Required!)

Voy; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Wellness benefit

Hybrid role in London Bridge

Lunch once a week

Cycle to work

Electric car scheme

Generous leave & flexible working

Job summary

Voy is seeking a Clinical Advisor for weekends to provide expert guidance via our digital telehealth platform. You will handle high-volume virtual consultations, prioritise patient safety, and maintain high-quality care across multiple treatment pathways.

The role requires clinical registration and at least two years in patient-facing healthcare, with telemedicine experience preferred. The position offers a hybrid London-based setup with weekend availability, private medical insurance, and

Qualifications

• Current registration as a healthcare professional (NMC, HCPC, GPhC).
• Minimum 2 years of patient-facing healthcare experience.
• Experience in telemedicine, digital healthcare, or remote patient consultations.
• Experience performing patient assessments or triage.
• Strong digital literacy and comfort with healthcare technology platforms.
• Proven ability to manage high volumes of patient interactions whilst maintaining quality care.
• Knowledge of weight management and/or men's health conditions.
• Experience with patient prioritisation and efficient workflow management.

Responsibilities

• Deliver high-quality virtual consultations via live messaging and phone calls, providing evidence-based guidance for weight loss treatments.
• Apply clinical expertise to ensure patient safety while efficiently managing a high volume of consultations.
• Maintain exceptional standards of patient care while meeting service level agreements and efficiency targets.
• Balance efficiency with quality care across multiple patient interactions without compromising clinical standards.
• Communicate with empathy to support patients through challenging treatment experiences.
• Adapt quickly to new systems, processes, and clinical protocols in a fast-paced digital environment.
• Able to work independently with strong self-management, prioritisation, and resilience in a demanding role.

Skills

Telemedicine

Patient-facing care

Digital literacy

Clinical prioritisation

High-volume care

Education

NMC/HCPC/GPhC registration

Tools

Telemedicine platforms

Job description

Clinical Advisor (Weekends Required!)
We are looking to hire a registered Clinical Advisor (nurses, pharmacists, paramedics) to provide expert clinical guidance to patients via our digital telehealth platform. You will have a high level of clinical ownership and accountability and will report to the Clinical Team Lead.
This is an ideal role for someone who wants to challenge themselves in a fast-paced digital healthcare environment and manage high-volume virtual consultations across multiple treatment pathways in order to deliver safe, efficient, and high-quality patient care at scale. If you like delivering high-quality digital care while balancing clinical safety, efficiency, and patient experience, this role is for you!

• Deliver high-quality virtual consultations via live messaging and phone calls, providing evidence-based guidance for weight loss treatments
• Apply clinical expertise to ensure patient safety while efficiently managing a high volume of consultations
• Maintain exceptional standards of patient care while meeting service level agreements and efficiency targets
• Balance efficiency with quality care across multiple patient interactions without compromising clinical standards
• Communicate with empathy to support patients through challenging treatment experiences
• Adapt quickly to new systems, processes, and clinical protocols in a fast-paced digital environment
• Able to work independently with strong self-management, prioritisation, and resilience in a demanding role

What we need from you

• Current registration as a healthcare professional (NMC, HCPC, GPhC)
• Minimum 2 years of patient-facing healthcare experience.
• Experience in telemedicine, digital healthcare, or remote patient consultations.
• Experience performing patient assessments or triage
• Strong digital literacy and comfort with healthcare technology platforms
• Proven ability to manage high volumes of patient interactions whilst maintaining quality care
• Knowledge of weight management and/or men's health conditions
• Experience with patient prioritisation and efficient workflow management

Availability & Shift Requirements:

• Hours: Ability to commit to a minimum of 30 hours per week (ideally 37.5 hours / full time), on a permanent basis.
• Days: Must be available to work every Saturday or Sunday (or both!) on a weekly basis, alongside other weekdays specified in your chosen pattern (excluding Thursdays). Compressed hours considered.
• Flexibility: Flexibility to accommodate either an 8:00 AM start or a 10:00 PM finish on any/all of your scheduled working days.

What we offer

• Private medical insurance
• Gym & wellness benefit with Wellhub
• Hybrid role based in London Bridge 2 or 3 days a week
• Lunch once a week
• Cycle to work scheme
• Electric car scheme
• 25 days holidays, plus bank holidays, and generous parental leave & flexible working policies

Our interview process

• Initial screening call with our Clinical Recruiter
• Case Study
• First stage interview with Clinical Team Leads
• Final stage interview with Head of Clinical Operations