Clinical Administrator

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST; Norwich; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension

In-house & external training

Career progression

27 days annual leave

Staff physio service

NHS discounts

Job summary

Norfolk & Suffolk Foundation NHS Trust in Norwich is inviting applications for a Band 3 Clinical Administrator. The role supports adult community teams with data entry, reporting, and administration, requiring attention to detail and a commitment to quality.

You will work on-site at The Peddars Centre, use Excel daily, be part of a friendly, professional team, and have access to NHS training, pension, and generous annual leave.

Qualifications

• Experience in data entry and interpretation with awareness of KPIs.
• Proficient in Excel and MS Office packages.
• Excellent interpersonal and customer service skills with confidentiality.

Responsibilities

• Data entry and interpretation for clinical teams and monitoring KPIs.
• Call handling and face-to-face liaison with service users and colleagues.
• Work with EPR and IT systems with training provided.

Skills

Data entry

Excel

MS Office

Customer Service

Confidentiality

Teamwork

Tools

EPR system

Trust IT systems

Job description

Norfolk & Suffolk Foundation NHS Trust

Clinical Administrator

The closing date is 22 September 2026

Job summary

Do you have an eye for detail and enjoy getting to the root of a problem? Are you committed to data quality? We have an exciting opportunity!

We are looking to recruit enthusiastic, conscientious and flexible Band 3 Clinical Administrator to support our clinical community teams within the Adult Community Services in Norwich. This role will involve a range of administration duties to meet the needs of our clinical teams, service users and their families.

This role requires regular on-site presence at our designated base location to ensure effective collaboration and service delivery.

Main duties of the job

Candidates will be expected to demonstrate experience in data entry and interpretation with an awareness of key performance indicators. Attention to detail and daily use of Excel and other MS packages will also be expected of the successful candidate.

In addition to the above you will demonstrate team work skills and a commitment to the provision of a positive service user experience. The role will also include call handling and face to face liaison with service users and colleagues alike. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills with experience of and a dedication to confidentiality.

You will be joining a demanding fast paced environment using the Trust's EPR.

Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided. Experience of Microsoft packages is ideal in the successful candidate.

About us

Benefits included with this role are:-

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other and are looking forward to welcoming you!

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year gross per annum

Contract

Fixed term

Duration

9 months

Working pattern

Full-time, Flexible working

Reference number

246-CEN7608839

Job locations

The Peddars Centre - Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE
United Kingdom

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

The Peddars Centre - Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE
United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx

Employer contact details

For questions about the job, contact:

Office Manager

Hayley Penney

[e-mail]

07918224631

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