Clinical Administrator

NHS; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare provider is seeking a Senior Clinical Administrator to join their dedicated team. This role involves coordinating clinical appointments, managing document workflows, and assisting patients to ensure optimal care. The ideal candidate will have experience in a healthcare setting and possess strong communication skills. You will play a vital role in supporting clinical staff and enhancing patient experiences within a caring and respectful environment. If you are passionate about healthcare and enjoy working in a collaborative team, this opportunity is perfect for you.

Qualifications

• GCSE in English and Maths required, with 1-3 years experience in healthcare.
• Proficiency in EMIS and document management is essential.

Responsibilities

• Coordinate clinical appointments and manage document pathways.
• Assist with patient access and support clinical staff as needed.

Skills

Document Management

Scheduling

Patient Assistance

Communication Skills

Education

GCSE grade A to C in English and Maths

1-3 years in a healthcare setting

Tools

EMIS

Electronic Referral System (ERS)

Job description

Do you thrive in a fast-paced environment? Do you gain job satisfaction when helping others? Then this may be the role for you.

At St Stephen's Health Centre, we are a friendly team, who are driven by the same goal of giving the best patient care and experience.

Does this sound like the right career for you?

Main duties of the job

Duties include document management in EMIS, scheduling weekly/monthly clinical rotas, oversight of practice email, processing of information, supporting the reception/admin teams, and assisting patients as required. To act as a point of contact for patient queries for the clinical team.

About us

St Stephens Health Centre is an NHS healthcare provider. We are a team, working in partnership with our local community to help promote and support health and wellbeing. St Stephens is committed to providing an environment that is caring, kind, and respectful to our patients and staff.

Job responsibilities

The following are the core responsibilities of the Senior Clinical Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Primary Responsibilities

1. Coordinate clinical appointments
2. Coordinate clinical room rota
3. Assist with online Patient Access including patient registration and de-registrations
4. Ensure clear pathways of document management including; prescription requests, processing all DNA letters in accordance with current policy, OOH notification/Death notifications in EMIS within practice guidelines
5. Recruitment and induction of clinical locums as required validating and adding sessions to EMIS
6. Process incoming and outgoing email and post
7. Maintain a clean, tidy, effective working area at all times
8. Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, the Senior Clinical administrator may be requested to:

1. Support with the coordination of medical students, creating EMIS user access and organising timetables to ensure efficient scheduling.
2. Support and assist with safeguarding reports i.e. section 47 or external queries.
3. Support the wider administrative, coders, and reception team, providing cover during staff absences
4. Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately. Signposting patients to the correct service
5. Process referrals to external agencies such as secondary/community care using the electronic referral system (ERS)

Person Specification

Qualifications

1. GCSE grade A to C in English and Maths
2. 1-3 years in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.