Clinical Administration Assistant

HealthNet Homecare (UK) Ltd; Swadlincote; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary structure

25 days holiday + bank holiday

Pension Scheme

Ongoing training and development

Professional registration fees paid

Employee assistance program

Job summary

HealthNet Homecare (UK) Ltd is seeking a Clinical Administration Assistant to support busy clinical teams. The role involves handling patient documentation, post, and spreadsheets while following SOPs and company policy to ensure patient safety.

You will work within the nursing team, coordinate with other departments, and contribute to continuous improvement. Suitable for candidates with GCSE English/Maths and Microsoft Office skills, aiming for accurate, timely administrative support.

Qualifications

• Well-honed communication skills with a flexible approach.
• Excellent organizational and multitasking abilities.
• To be proactive and motivated in responding to new challenges.

Responsibilities

• Follow SOPs and Company policy to ensure patient safety.
• Work within the nursing team to fulfill admin duties timely and accurately.
• Administer incoming post.
• Process and file patient documentation (electronic and hard copy).
• Maintain accurate spreadsheets of activity as required.
• Retrieve patient files as needed by the business.
• Collaborate with other departments to ensure efficient and safe running of the service.
• Read and comply with communications from head office and others to ensure necessary actions are undertaken.
• Maintain good housekeeping.
• Carry out any reasonable request given by appropriate persons.
• Contribute to HealthNet's commitment to continuous improvement by forwarding your suggestions.
• Proactively support the HealthNet Operation by helping in other departments as needed.
• Know the Company strategy and align day-to-day work accordingly.
• Ensure the work is of high quality and compliant with procedures and policies.
• Engage in personal development and mandatory training.
• Present the Company positively with internal/external clients and staff.
• Comply with HR and Health and Safety policies.

Skills

Communication

Organizational skills

Teamwork

Proactivity

Education

GCSE English & Maths

Microsoft Office

Job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are currently looking for a Clinical Administration Assistant to support our busy clinical teams. If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

• To follow and always promote relevant SOPs and Company policy and procedure to ensure patient safety.
• To work within the nursing team, to ensure all administrative duties are fulfilled timely and accurately
• To administer incoming post
• To process and file patient documentation, which includes both electronic and hard copy documents
• To maintain accurate spreadsheets of activity as required
• To retrieve patient files as needed by the business.
• To work collaboratively with other members of the organisation to ensure efficient and safe running of the service
• To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the nursing team and customers.
• To maintain good housekeeping.
• To carry out any reasonable request given by appropriate persons.
• To contribute to HealthNet's commitment to continuous improvement by forwarding your suggestions to appropriate persons.
• To proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a time.
• Know the Company strategy and make sure what you do on a day to day basis is in line with the strategic objectives.
• Ensure the work you do is of a high-quality standard and HealthNet's procedures and policies are always followed.
• Engage in personal development and attend mandatory training.
• Always present the Company in a positive way with internal and external clients, customers, and staff.
• Always comply with the Company's HR policies and the Health and Safety policy.

Work flexibly and efficiently to meet internal and external customer needs, whilst maintaining the highest possible professional standards.

Personal Skills & Qualities

• Well-honed communication skills with a flexible approach. Self-motivated, dedicated with a committed approach showing interest in understanding the business and industry.
• To be proactive and motivated responding positively to new challenges.
• Excellent organizational and multitasking abilities
• A team player

Qualifications

• GCSE - English and Maths at Grade C or above
• Microsoft Office

What We Offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.

Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.