Clinic Utilisation & RTT Coordinator

Transformation Unit; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a motivated Band 3 Clinical Administration/Utilisation coordinator for the Dermatology Department at Broadgreen Hospital in Liverpool. The role focuses on RTT coordination, clinic utilisation, and waiting list management in a busy NHS environment.

Experience with iPM, waiting list management, and NHS administrative standards is essential. The post requires strong organisational and communication skills to support the Waiting List

Qualifications

• NVQ3 or equivalent.
• RSA II or equivalent.
• Good working knowledge of computers.
• Experience in outpatient/booking environment.

Responsibilities

• Monitor RTT in liaison with Waiting List Manager.
• Review clinic templates and apply slot conversion rules.
• Utilise clinic appointments to maximise capacity.
• Monitor and manage waiting lists to meet targets.
• Provide first-class booking service to patients.

Skills

Interpersonal skills

Numeracy

Communication

Data presentation

Education

NVQ3 or equivalent

RSA II or equivalent

Job description

Main area Dermatology Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 287-BMED-33-26

Employer Liverpool University Hospitals NHS Foundation Trust Employer type NHS Site Broadgreen Hospital Town Liverpool Salary £25,760 - £27,476 per annum Salary period Yearly Closing 12/10/2026 23:59

Band 3

Job overview

An exciting opportunity has arisen for a motivated clinic utilisation and RTT coordinator to join our administrative team within the Dermatology Department based at Broadgreen Hospital.

It is expected that all applicants will have previous experience of working in the NHS, knowledge of iPM and waiting list management.

The successful candidate must be able to undertake all administrative duties, have excellent communication skills and be well organised. The candidate should be able to plan their own workload, using initiative to work both independently whilst also supporting the Waiting List Manager and always working to strict guidelines and adhering to trust targets.

Main duties of the job

• Monitoring of the service RTT in liaison with the Waiting List Manager to highlight concerns and potential issues.
• Undertake reviews of all clinic templates and agree and apply slot conversion rules with Clinicians and local management.
• Make best use of all available clinic appointments to ensure maximum utilisation for all clinics within the area.
• Manage and monitor all waiting lists to ensure that procedures are carried out within specified government targets and locally agreed clinical protocols.
• Ensure all patients are seen within government and local waiting time targets and service is managed in accordance with legislation, policies and guidelines to meet the overall objectives of LUHFT
• Provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Detailed job description and main responsibilities

Clinical Utilisation

• To review all existing clinic templates using agreed template change request procedures and agree slot conversion rules with Clinicians and local management.
• To provide relevant, up to date and accurate information to local management and Clinicians on utilisation of clinic appointments and available slots.
• To assist in solving change requirements for clinic and available capacity. Help identify a range of options and draw appropriate conclusions in partnership with local management colleagues.
• Provide a first-class booking service to patients and service users.
• Work collaboratively with other professionals and agencies to ensure patient needs are met in relation to service provision.
• To arrange cancellation of clinic(s) as result of consultant absence (e.g. annual leave) using appropriate template and notification periods.
• Monitor clinic templates to ensure changes identified are incorporated in timely manner.

RTT

• To liaise with senior management on regular basis on ongoing management of RTT, highlighting concerns and ensuring breaches are prioritised as required.
• To monitor RTT and inbound referrals to ensure removal of duplications in timely manner in accordance with clinical direction.
• To actively manage RTT to ensure clock start/clock stop actions are carried out effectively by clinic staff.

Waiting List Management Duties

• To coordinate and monitor waiting lists.
• Production of accurate waiting time information on a weekly basis and ensuring that there are no outliers to targets.
• The post-holder will experience a daily requirement to produce accurate work at speed.

Communication

• Maintain regular contact with Clinic Clerks/Reception staff in ensuring they are aware of upto-date clinic lists for preparation of clinics.
• Book appointments, communicating information to patient via post of clinic appointment letter(s) or telephone as required.
• Meet with management/colleagues as required to update on progress and agree changes.
• Daily liaison with patients regarding appointment queries, cancellations etc., rescheduling appointments where identified.
• Maintain accurate patient information on hospital systems, updating as required.

General Administrative Duties

• To provide and maintain an effective and efficient administrative service.
• Prioritise and organise own workload daily.
• Liaise with colleagues and management to suggest improvements to local systems and processes to ensure service is as efficient and effective as possible.
• Deal efficiently with all hospital staff and visitors.
• Maintain professional standards in appearance, behaviour and punctuality.

Person specification

Qualifications

• NVQ3 or equivalent
• RSA II or equivalent

Knowledge

• A good working knowledge of computers and software packages
• Able to demonstrate an understanding of a wide range of local hospitals systems/ processes and policies

Experience

• Experience of outpatient/booking environment
• Have demonstrable experience and knowledge of service improvement systems

Skills

• Good basic numeracy skills
• Excellent interpersonal skills with ability to communicate at all levels
• Ability to present data and information in a useful and understandable format
• Good communication and negotiation skills

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidatesapplying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18 th birthday.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.