Clinic Support Officer

Manchester University NHS Foundation Trust; Trafford; On-site; GBP 23,000 - 28,000; Part time

Job summary

Manchester University NHS Foundation Trust in Trafford is seeking a Clinical Support Officer to provide day-to-day reception and clerical support at Community Clinics. You will be the first point of contact for clinic users and help with admin tasks under Clinic Support Coordinators.

This part-time role is 22.5 hours per week with a pro rata salary of £25,272 per annum. The Trust offers development opportunities within a large teaching campus and a supportive, inclusive culture.

Qualifications

• Good general education and typing/word processing ability.
• Proven admin and clerical experience including reception duties.
• Experience with Office applications and basic data handling.

Responsibilities

• Provide a central reception facility within community premises.
• Provide clerical support to clinical services that hold sessions on the premises.
• Prepare and maintain files and records; routine typing and scanning duties.
• Ensure statistical information is recorded accurately and submitted promptly.
• Participate in stock distribution and related financial procedures.
• Maintain stationery, check deliveries, and manage mail distribution.
• Coordinate room usage and liaise with clinic users.

Skills

Reception duties

Administrative experience

Customer service

Education

RSA III typing / word processing

General education

Tools

Microsoft Word

Excel

Outlook

EMIS

Community Child Health System

Job description

We have vacancies in the following sectors

Select below to see the jobs in that sector

Main area Non- Clinical Clerical Grade Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Monday - Friday) Job ref 349-LCOD-7899475-RL4-A

Site Partington & Timperley Health Centre Town Trafford Salary £25,272 per annum (pro rata) Salary period Yearly Closing 21/09/2026 23:59

Job overview

The Clinical Support Officer, under the supervision of the Clinic Support Coordinators provides day-to-day reception and clerical support to the Community Clinics within Trafford as required. Together with the Clinic Support Coordinators, the post holder will be the first point of contact with clinic users, other agencies, and the general public.

Previous applicants please consider whether anything has changed in your situation before applying.

Main duties of the job

Provide a central reception facility within community premises.

Provide clerical support to clinical services that hold sessions on the premises.

Prepare and maintain appropriate files and records and undertake general filing and routine typing duties, including the scanning of school records.

Ensure that statistical information is recorded accurately and submitted promptly.

Participate in the sale and distribution of clinical stock and the related financial procedures, and re-order stock as necessary.

Maintain stationery supplies, order as necessary, and check deliveries against order sheets.

Sort and distribute internal mail and post external mail.

Arrange routine maintenance for the premises as necessary.

Receive and ensure distribution of supplies within the premises.

Liaise with clinic users and other staff with regard to room usage.

Working for our organisation

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Detailed job description and main responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Documents to download’ heading.

Explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place.This welcoming one‑stop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others.You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place’, simply click on the relevant PDF document under the ‘Documents to download’ heading and once opened, you can either scan QR code or click on the link provided.

We welcome applications from a wide range of backgrounds and experiences.
To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS : Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS : Includes the above, plus any additional information held by local police that’s considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment.If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person specification

Education/ Qualifications

• Good standard of general education.
• RSA III typing / word processing or equivalent

Experience/ Knowledge

• Proven admin and clerical experience which must include reception duties
• Experience of using Microsoft Word or similar word processing software; Excel; Outlook and record storage/ retrieval systems.
• Experience of using EMIS and Community Child Health System

Skills and Abilities

• Ability to interact well with colleagues and develop good working relationships and effective team membership.
• Ability to communicate effectively, both verbally and in writing, with members of the public, colleagues, health professionals and a range of internal and external senior managers.
• Evidence of good organisational and time management skills
• Ability to deal appropriately with client concerns and queries in the absence of health professionals
• Ability to maintain a high level of confidentiality

Work Related Circumstances

• Some evening work will be required and weekend work may be required.
• Requirement to provide cover at any clinic location within Trafford as directed by the Business Support Manager or Clinic Supervisor.
• Use of a car or access to suitable means of transport.
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.
• Use of car would be an advantage.