Clinic Manager

Eve Clinics Aesthetic & Medical; Royal Leamington Spa; On-site; Full time

Job summary

Eve Clinics Aesthetic & Medical, a leading laser cosmetic clinic, is expanding and seeking a Clinic Manager in Royal Leamington Spa. In this role, you’ll oversee the clinic's operations, ensuring excellent patient care, managing staff, and maintaining compliance with healthcare regulations. If you have managerial experience in a healthcare setting and thrive in a fast-paced environment, this is an excellent opportunity. The position offers a competitive hourly rate and supportive team culture.

Benefits

Performance-related bonus

Staff discounts on treatments

Company pension

Qualifications

• Previous experience in a similar managerial or administrative role within a clinic.
• Proven experience in bookkeeping and basic financial management.
• Able to manage sensitive information discreetly.

Responsibilities

• Oversee daily operations and support patient and staff interactions.
• Manage clinic calendars and appointment schedules.
• Ensure compliance with healthcare regulations and standards.

Skills

Organisational Skills

Communication

Interpersonal Skills

IT Proficiency

Education

Experience in a similar managerial role

Job description

1 week ago Be among the first 25 applicants

We are a leading laser cosmetic clinic in Leamington Spa, expanding into medical treatments and minor operations. Our team includes experienced specialists and doctors who provide a wide range of cosmetic and private area treatments. As a growing business, we are committed to offering high standards of patient care in a welcoming and professional environment.

Role Overview

We are seeking an experienced and highly organisedClinic Managerto oversee the daily operations of our clinic. This pivotal role involves running front-of-house, supporting both patients and staff, and ensuring the clinic’s administrative and financial procedures are efficient and compliant. You will play a key part in delivering excellent patient experiences and supporting the continued growth of the business.

Key Responsibilities

Front of House & Patient Engagement:

• Greet all patients and visitors with a friendly and professional manner, ensuring a positive first impression.
• Respond promptly and knowledgeably to all telephone, email, and in-person enquiries, providing accurate information about treatments, pricing, and clinic policies.
• Maintain a welcoming and well-presented reception and waiting area at all times.

Appointment & Diary Management:

• Efficiently manage clinic calendars, coordinating appointments for doctors, specialists, and therapists.
• Maximise appointment availability and manage cancellations or rescheduling to minimise downtime.
• Send appointment reminders, confirmations, and follow-up communications to clients.
• Guide patients through their treatment journey, ensuring they are informed, supported, and comfortable at every stage.
• Provide pre- and post-treatment instructions, address questions and concerns, and follow up as required to ensure patient satisfaction and safety.

Administrative Duties:

• Accurately maintain patient records and documentation, ensuring all information is up to date and securely stored in compliance with GDPR and clinic policies.
• Manage payment transactions, process invoices, and maintain an accurate register of daily takings.
• Ensure all patient paperwork, consent forms, and medical notes are completed and signed as required.
• Oversee daily financial operations including petty cash, banking, and reconciliation of accounts.
• Prepare and manage invoices, monitor expenses, track clinic income, and provide regular financial updates to management.
• Liaise with the company accountant and external partners as needed, assisting with payroll and end-of-month reporting.

Staff Management & Rotas:

• Organise and update staff schedules, ensuring adequate cover for all roles including doctors and specialists.
• Coordinate holidays, sickness, and shift swaps, proactively resolving any staffing issues.
• Oversee day-to-day staff activities, support ongoing training, and contribute to a positive team culture.

Stock Control & Clinic Supplies:

• Monitor inventory levels and order clinic supplies, equipment, and consumables as needed to ensure smooth operation.
• Perform regular stock checks and maintain accurate records of usage and wastage.

Compliance & Quality Standards:

• Support the clinic in adhering to CQC standards and other relevant healthcare regulations, ensuring the clinic operates safely and compliantly.
• Keep up to date with best practice and regulatory requirements, supporting audits and inspections as needed.

Sales & Business Development:

• Proactively contact warm and cold leads, converting enquiries into booked appointments and upselling clinic services.
• Contribute ideas for improving patient engagement, retention, and new business opportunities.

Marketing, IT & Social Media:

• Utilise clinic systems for booking, record-keeping, and reporting, ensuring efficient and effective use of IT.
• Assist with managing the clinic’s online presence, including updating social media platforms, responding to online enquiries, and ensuring the clinic’s image is professional and inviting.

General Clinic Management:

• Maintain a clean, safe, and efficient environment for patients and staff.
• Liaise with service providers, contractors, and partners as needed for the upkeep of the clinic.
• Support the directors and clinical team with any ad hoc projects, events, or initiatives as required.

About You

• Previous experience in a similar managerial or administrative role within a clinic, dental practice, private healthcare, or similar environment.
• Proven experience in bookkeeping and basic financial management.
• Strong organisational skills and attention to detail.
• Able to take charge, prioritise workload, and work independently.
• Excellent communication and interpersonal skills.
• Confident IT user, comfortable with scheduling systems, basic bookkeeping software, and social media.
• Reliable, professional, and able to manage sensitive information with discretion.
• Experience with CQC processes is an advantage, but not essential.

What We Offer

• Competitive hourly rate of £15 per hour
• Performance-related bonus
• Staff discounts on treatments
• Supportive team and opportunities for development

Job Types: Full-time, Permanent

Pay: From £15.00 per hour

Expected hours: 40 per week

Additional pay:

• Performance bonus
• Company pension

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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