Clinic Co-ordinator (Endoscopy Unit)

NHS; Merthyr Tydfil; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join the Planned Care Services Group as a Band 3 Clinic Co-ordinator in a friendly Endoscopy Team at Prince Charles Hospital. The role involves coordinating appointments and outpatient clinics while ensuring exceptional patient care. This permanent, full-time position offers training and the potential to support multiple sites within the NHS.

Qualifications

• Essential qualifications include NVQ level 3 in Business Administration or equivalent.
• Experience in a busy office environment with full-range administrative duties required.

Responsibilities

• Coordinate all endoscopy appointments and clinics efficiently.
• Prepare case notes and provide high-quality reception service.

Skills

Good communication skills

Customer care skills

Education

NVQ level 3 in Business Administration or equivalent

Job description

Job summary

The Planned Care Services Group within CTMUHB is looking to recruit a Band 3 Clinic Co-ordinator to join our friendly Endoscopy Team based at Prince Charles Hospital.

Training for this position will be carried out at Prince Charles Hospital, and in the future it may be required to cross cover different hospital sites such as the Royal Glamorgan and Princess of Wales Hospitals.

Main duties of the job

The successful candidate will join a well-established team of staff who are responsible for the day to day coordination of all endoscopy appointments and outpatient clinics within the Endoscopy Unit working as part of a multi-disciplinary team, ensuring that the right patient attends the right clinic, on the right day at the right time.

The successful candidate will be responsible for the preparation of all case notes adhering to departmental policies and the provision of a high quality reception service for all patients, their families, carers and any other visitors to the department, and will also be required to perform a full range of duties outlined in the Job Description.

The successful candidate must possess good communication and customer care skills and excellent keyboard skills.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Details Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC151-0625

Job locations

Prince Charles Hospital

Gurnos Road

Merthyr Tydfil

CF42 9DT

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications Essential

• NVQ level 3 in Business Administration or equivalent Knowledge and experience

Experience Essential

• Working in a busy office environment - Ability to perform a full range of administrative and clerical duties

Desirable

• Hospital experience and previous medical records experience

Skills Essential

• Good communication and customer care skills

Person Specification Qualifications Essential

• NVQ level 3 in Business Administration or equivalent Knowledge and experience

Experience Essential

• Working in a busy office environment - Ability to perform a full range of administrative and clerical duties

Desirable

• Hospital experience and previous medical records experience

Skills Essential

• Good communication and customer care skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Cwm Taf Morgannwg University Health Board

Address

Prince Charles Hospital

Gurnos Road

Merthyr Tydfil

CF42 9DT

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details Employer name

Cwm Taf Morgannwg University Health Board

Address

Prince Charles Hospital

Gurnos Road

Merthyr Tydfil

CF42 9DT

Employer's website

https://joinctm.wales/ (Opens in a new tab)