Clinic Co-ordinator Colposcopy

Worcestershire Acute Hospitals NHS Trust; Redditch; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare provider is seeking a part-time Clinic Co-ordinator Colposcopy to manage patient appointments and ensure timely cervical cancer audits. Candidates should be detail-oriented, possess strong communication skills, and have a solid background in administrative roles within healthcare. Experience with NHS systems and databases is essential. The role involves liaising with healthcare professionals and supporting patient care efforts. Flexible working options are available.

Benefits

Flexible working options

NHS benefits and opportunities for personal development

Qualifications

• Minimum of 1 year administrative, secretarial, or clerical experience.
• Experience of working within Obstetrics & Gynaecology.
• NHS experience and knowledge of NHS reporting requirements.

Responsibilities

• Provide medical secretarial and administrative support to the Colposcopy service.
• Manage electronic diary of appointments and maintain the colposcopy databases.
• Handle queries from patients and internal or external parties.

Skills

Understanding of Microsoft Office Packages and IT systems, especially Excel

Strong telephone etiquette

Excellent verbal and written communication skills

Good organisational skills

Resourceful problem-solving skills

Experience in word processing and audio typing

Knowledge of key NHS systems

Awareness of good Health & Safety Protocols

Education

GCSE/CSE A to C Grade in English & Maths

NVQ in Business and Admin or equivalent

Tools

PAS

Bluespier

CLIP

Job description

Clinic Co-ordinator Colposcopy

The closing date is 06 January 2026

*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff ***

Are you someone who thrives on detail, enjoys working with data, and wants to make a real difference to patient care? We’re looking for a proactive and organised individual to join our team as Colposcopy Booking Co‑ordinator and CSPL administrator. This role is central to ensuring patients are seen in a timely and efficient manner, supporting the Colposcopy and CSPL lead.

The fundamental role is to ensure that Cervical cancer audits are completed in a timely manner managing cancer and screening targets.

This is a part‑time position, and candidates would be required to work 30 hours a week. Applicants may be required to provide cross‑site cover.

If you’re confident working with reporting systems, databases and excel, have a keen eye for spotting data issues, and enjoy collaborating with a wide range of colleagues, we’d love to hear from you. You’ll need to be self‑motivated, highly organised, and able to prioritise competing demands while maintaining accuracy under pressure. Strong communication skills are essential, as you’ll be liaising with Specialist Nurses, clinicians and external NHS departments.

For an informal discussion about the role, please contact Lara Di Placido for more information.

Main duties of the job

To provide a high standard medical secretarial and administrative support to the Colposcopy service and Consultants, including managing electronic diary of appointments, word processing, filing, audio‑typing, and composition of letters, booking clinical appointments and to maintain the colposcopy databases.

To deal with complex routine and non‑routine queries from patients, visitors, clinicians and other internal or external parties.

To receive and communicate difficult sensitive and confidential information, using tact and persuasion skills whilst communicating with anxious/distraught patients and relatives often with language and communication difficulties.

To prepare appropriate responses and requests for Consultants and medical staff.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital‑based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job responsibilities

Please refer to the full job description for full details of the main duties of this role and the requirements of the post holder.

Person Specification

Skills/Knowledge

• Understanding and having a working knowledge of Microsoft Office Packages and IT systems, especially Excel
• Strong telephone etiquette, the ideal candidate will exhibit a courteous and respectful approach when communicating with patients, colleagues, and external parties.
• Excellent verbal and written communication skills.
• Good organisational skills and the ability to multi‑task effectively, whilst dealing with complex competing priorities.
• Exhibits resourceful problem‑solving skills finding solutions to problems that may arise in day‑to‑day operations.
• Experience in word processing, audio, copy typing skills.
• Escalates urgent issues promptly and efficiently, ensuring that necessary actions are taken to address and resolve high priority matters effectively.
• Knowledge of key NHS systems i.e., PAS, Bluespier, CLIP.
• Awareness of good Health & Safety Protocols.
• Working knowledge MASEY
• Cancer pathways / MDT

Trust Values and Behaviours

• Able to demonstrate our Trust values and behaviours:
• Being open and honest we all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.
• Ensuring people feel cared for we all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.
• Showing respect for everyone we all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.

Experience

• Minimum of 1 years administrative, secretarial, or clerical experience.
• Previous experience of dealing with members of the public.
• Experience in maintaining and updating databases, ensuring data accuracy and integrity.
• Experience of working within Obstetrics & Gynaecology.
• Experience and knowledge of NHS reporting requirements i.e. 18 weeks RTT.
• Booking co‑ordinator or similar
• NHS experience

PERSONAL QUALITIES

• Able to work collaboratively as part of a team as well as capable of working independently, taking initiative to handle tasks proactively.
• Always demonstrates a high level of professionalism.
• Compassionate when dealing with patients and their families.
• Adaptable and flexible to everchanging situations.
• Takes proactive measures to address issues that arise, seeking opportunities for improvement or resolution without constant supervision.

Qualifications

• GCSE/CSE A to C Grade in English & Maths
• NVQ is Business and admin or equivalent

Other job requirements

• Handles high pressured situations with composure and maintains a positive attitude.
• Demonstrates sensitivity and respect for diverse patient populations and colleagues from different backgrounds.
• Must always maintain confidentiality when handling sensitive information and patient data.
• Basic analytical skills

Job Vacancy

• This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust