Clinic Automation & Operations Lead

Octave Systems Limited; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Octave Systems Limited seeks a healthcare operations leader to turn complex clinic processes into a clear operating model. You will earn trust with owners, clinicians, practice managers, and front-desk teams, then help the product team build the smallest change that actually closes the gap.

You will run discovery inside clinics through observation, interviews, record sampling, and patient-journey mapping, quantify where care is lost, and translate findings into concrete briefs for engineering.

Qualifications

• Experience leading operations/transformation in healthcare or regulated services.
• Ability to translate complex workflows into actionable briefs for teams.
• Excellent written and verbal communication, with clear facilitation.
• Comfortable balancing strategic business needs with granular operational detail.

Responsibilities

• Run discovery inside clinics through observation, interviews, record sampling, and patient-journey mapping.
• Quantify where patients and work are being lost across enquiry, booking, diagnostics, treatment, rebooking, and follow-up.
• Define each workflow's trigger, owner, timing, success event, exception route, and stop condition before automation.
• Translate findings into implementation briefs that engineering and clinic teams can use without interpretation.
• Lead weekly clinic working sessions, surface decisions early, keep scope aligned with outcomes.

Skills

Operations leadership

Healthcare transformation

Process mapping

Stakeholder management

Facilitation

Job description

Octave Systems Limited seeks a healthcare operations leader to turn complex clinic processes into a clear operating model. You will earn trust with owners, clinicians, practice managers, and front-desk teams, then help the product team build the smallest change that actually closes the gap.

You will run discovery inside clinics through observation, interviews, record sampling, and patient-journey mapping, quantify where care is lost, and translate findings into concrete briefs for engineering.