Client Support Specialist

Randstad (Schweiz) AG; Manchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

An innovative company is seeking a Client Support Specialist to deliver exceptional customer experiences. This role involves managing support tickets, building strong client relationships, and ensuring thorough understanding of the company's technology. The ideal candidate is detail-oriented, possesses excellent communication skills, and thrives in a fast-paced environment. Join a dynamic team that values positivity and problem-solving, and be part of a growing business that offers numerous benefits, including generous annual leave and private health insurance. This is a fantastic opportunity to advance your career in a supportive and engaging workplace.

Benefits

26 Days Annual Leave + Bank Holidays

Birthday Leave

Early Finish on Fridays

Private Health Insurance (Vitality)

Access to Perkbox

Matched Pension Contributions up to 6%

Enhanced Maternity/Paternity Leave

Frequent Company Social Events

Learning & Development Opportunities

Qualifications

• Experience in a customer-facing role with excellent communication skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage and resolve customer support tickets professionally.
• Take ownership of the support process from report to resolution.
• Maintain meticulous records on Salesforce.

Skills

Customer Support

Attention to Detail

Communication Skills

Organisational Skills

Interpersonal Skills

Tools

Salesforce

Job description

Salary -£26,000 – £28,000

At Blink Payment, we provide payment technology powered by people. We innovate and use the latest technology. We aim to make keeping track of payments and getting paid as easy as possible for our clients.

We’re looking for a Driven Senior SDR ready to take the next step in their career. We want to hear from you if you’re eager to break into an Account Executive role.

What makes us different:

• Personal Touch - rated 4.7 on Trustpilot, you can talk to us anytime via online live chat, email, WhatsApp and phone.
• Platform - Our payment platform is secure and seamless, with every payment type your business will ever need.
• Simplicity - We like to keep things simple - your business payments and reconciliations all in one easy-to-use platform.

Our platform feels smart and savvy whilst helping businesses get paid quickly, easily, and securely. We provide a simple flow, facilitating multiple payment options, in-depth reporting and customisation, all in one place.

Our core values:

• Bring a positive vibe
• Stay switched on
• Be a problem solver
• Nothing is too much

The Role:

We’re looking for a Client Support Specialist to ensure a best-in-class experience for our customers. Someone who can effectively handle and resolve customer queries, build strong relationships with our clients, and understand our technology and vision in depth. We love competitive, high-energy individuals who never back down from a challenge!

Key Responsibilities:

• Managing and resolving customer support tickets in a professional and diligent manner
• Taking full ownership of the end-to-end support process – from initial report to resolution
• Meticulous record-keeping on Salesforce
• Engaging through all client support channels – Phone, Email, Live chat
• Supporting and maintaining key relationships with other departments within the business

Ideal Candidate:

• Excellent attention to detail and organisational skills
• Previous experience working in a customer facing role
• Excellent communication and interpersonal skills
• Alignment with all of Blink’s core values
• Ability to maintain a personable and professional manner

Why join Blink Payment?

• Come on board a fast growing privately owned business
• 26 Days Annual Leave + Bank Holidays
• An additional day of annual leave for your Birthday
• Early finish on a Friday at 3:30PM
• Private Health Insurance (Vitality)
• Access to Perkbox - our flexible benefits portal
• Matched pension contributions up to 6%
• Enhanced maternity/paternity leave
• Frequent company social events + quarterly company off-sites
• Learning & Development Opportunities