Client Support - Private Client

Titan Wealth Holdings Limited; Melbourn; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Pension scheme

Annual leave 25 days

Office close at Christmas

Life Assurance

Health cash plan

Hybrid working

Discretionary bonus

Employee Assistance Programme

Flexible benefits

Job summary

Titan Wealth Group is expanding its team to support financial advisers and consultants in delivering compliant financial advice. The role focuses on IFA administration, data handling in IO, and producing client reports, with a hybrid work model from the Inverurie office.

You will liaise with advisers, paraplanners and providers, ensure accuracy of plan information, and contribute to a high standard of client service while developing regulatory knowledge and product awareness.

Qualifications

• 12 months+ IFA administration experience supporting an advisor.
• Regulatory or financial industry experience is desirable.
• Good written and oral communication skills.
• Methodical and organised.
• Computer literate.
• Accurate with attention to detail.
• Knowledge of the advice process.
• Collaborative, initiative, curious.
• Desire to learn and develop beyond comfort zone.

Responsibilities

• Assist Advisers in client reviews and keep IO up to date.
• Request and upload plan information to IO per conventions.
• Update contributions/withdrawals from provider histories.
• Add missing policy details to IO as required.
• Validate funds and price feeds for accurate plan values.
• Check client income expectations and update records.
• Compile costs/charges information for plans.
• Create and check client valuation reports in IO.
• Prepare meeting packs and pre-meeting communications.
• Coordinate with Paraplanning for plan information.
• Interrogate data with Advisers to ensure accuracy.
• Interact with Advisers, Paraplanners and Client Support.
• Draft client letters as required.
• Answer overflow Reception calls.
• Maintain client files per naming conventions.
• Process new business & submissions.

Skills

IFA administration

Regulatory knowledge

Written and verbal comms

Methodical

Computer literacy

Attention to detail

Problem solving

Advice process knowledge

Collaborator

Willingness to learn

Education

GCSE Maths/English 5+

Good education standard

Job description

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.

Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!

Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals.

This role will provide support to financial advisers or consultants to enable the provision of financial or product advice to clients, as set out within the FCA’s rules and company procedures.

The role is hybrid, working from our office in Inverurie.

Responsibilities

• Helping Advisers to prepare for client reviews by:
• Ensuring all client and plan information is up to date on IO
• Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received according to naming conventions.
• Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans
• Adding the details of any missing policy information to IO as required
• Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value
• Checking the income expectations on all the clients plans to ensure that these are correctly recorded and update as required
• Collate the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund based or Adviser charges
• Using the standard templates within IO, create and check the client valuation report and upload to IO
• Compile and produce any Meeting packs requested by the Advisers including, but not limited to:
• Pre-meeting communications
• FE Analytics research on the funds held by the client
• Data capture form from IO
• Client Valuation Report producing comparisons between old and new centralised investment propositions
• Preparing cases for submission to the Paraplanning team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
• If requested, the checking and validation of client income expectations held within the system
• Interrogation of the data and liaison with the Adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
• Frequently interact with Advisers, Paraplanners and Client Support to ensure that we deliver an excellent customer service to all clients
• Produce client letters as required
• Answering overflow Reception phone calls
• Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
• To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
• Create and maintain effective client files according to naming conventions.
• New business processing and application submission.
• Liaising with product providers as and when necessary, chasing as often as required.
• Keep up to date with new products, technical or legislative changes within the marketplace
• Always comply with the Compliance policies
• Engage with training and development as applicable
• Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.

Essential Skills, qualities and Experience required:

• A minimum 12 month’s IFA administration experience, supporting an advisor
• Previous regulatory or financial industry experience is desirable
• Good written and oral communication skills.
• Methodical and organised.
• Computer literate
• Accurate with good attention to detail.
• Problem solving.
• Knowledge of the advice process
• True collaborator, takes initiative, curious
• A desire to learn and develop and step out of comfort zone

Essential Qualifications:

• Good standard of education
• Maths and English GCSE, grade 5 or above, or equivalent.

Titan expected behaviours:

• Commercial Awareness
• Innovation
• Collaboration
• Team contribution
• Professionalism

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Some of our benefits:

• - Competitive salary
• - Private Medical Insurance post probation
• - Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• - 25 days Annual Leave (plus buy and sell up to 5 days)
• - Office Christmas close (3-days)
• - Life Assurance
• - Health cash plan
• - Hybrid working
• - Discretionary performance related bonus
• - Employee Assistance Programme
• - And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.