Client Support Manager — Hybrid Leadership & Growth

Titan Wealth; West of England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Group life insurance

Income protection insurance

Hybrid working

Pension scheme

25 days annual leave

Training and development support

Discretionary bonus

Employee assistance programme

Volunteer days

Job summary

Titan Wealth is a fast-growing wealth management business delivering advice-led services to clients in the UK and internationally. The team is encouraged to take initiative and contribute to better outcomes for clients over the long term.

This leadership role focuses on managing a large client administration team, embedding a collaborative, high-performance culture, and driving operational excellence while ensuring regulatory compliance and strong stakeholder relationships across the business.

Qualifications

• Proven experience leading and developing a large team of Financial Planning Administrators (circa 2 years).
• Strong people management experience, including performance management, coaching, mentoring and handling challenging conversations.
• Experience operating within a regulated financial services environment, with a sound understanding of compliance, risk and governance requirements.
• Experience driving operational efficiency and service excellence within an administration function.

Responsibilities

• Act as a role model for trusted leadership, setting an example in integrity, professionalism and fairness.
• Lead, coach and support the client administration team, ensuring high motivation and performance across all roles.
• Oversee processes to ensure high-quality, timely and accurate services.
• Maintain focus on continuous process improvement and address inefficiencies in current workflows.
• Build and maintain strong relationships with advisers, clients, and internal/external stakeholders.
• Ensure adherence to regulatory requirements, Treating Customers Fairly (TCF) and Retail Conduct Risk (RCR) principles.

Skills

Leadership

People management

Coaching

Mentoring

Communication

Stakeholder management

Data-driven

Prioritisation

Tools

Intelligent Office

Job description

Titan Wealth is a fast-growing wealth management business delivering advice-led services to clients in the UK and internationally. The team is encouraged to take initiative and contribute to better outcomes for clients over the long term.

This leadership role focuses on managing a large client administration team, embedding a collaborative, high-performance culture, and driving operational excellence while ensuring regulatory compliance and strong stakeholder relationships across the business.