Client Support Hub Team Leader - Growing Tech Firm!

Katiebard; Birmingham; Sur place; GBP 35 000 - 45 000; Plein temps

Résumé du poste

Katie Bard is seeking an experienced Client Support Hub Team Leader to join its growing tech business in Birmingham. You will lead and develop an operational team, ensuring KPIs and service levels are achieved while maintaining high client satisfaction.

Day-to-day responsibilities include overseeing operations, handling escalations, analyzing data to drive performance improvements and rebate opportunities, and collaborating with clients and internal teams to streamline processes and ensure

Qualifications

• Experience leading a team in financial/services environments.
• Strong analytical skills with KPI management experience.
• Knowledge of compliance, audit controls and process improvement.
• Excellent communication, organisation and stakeholder management.
• Proficient in Microsoft Office, especially Excel.

Responsabilités

• Lead, coach and develop an operational team to meet KPIs and SLAs.
• Oversee daily operations, resolve escalations and maintain service standards.
• Analyse data and reporting to identify performance improvements and rebates.
• Collaborate with clients and internal teams to improve processes and compliance.
• Provide guidance and support process improvement initiatives.

Connaissances

Team leadership

KPI management

Analytical skills

Communication

Stakeholder management

Process improvement

Compliance knowledge

Audit controls knowledge

Outils

Excel

Microsoft Office

Description du poste

Client Support Hub Team Leader We’re recruiting for an experienced Client Support Hub Team Leader to join a growing tech business in Birmingham.

Key Responsibilities

• Lead, coach and develop an operational team, ensuring KPIs and service levels are achieved.
• Oversee daily operations, resolving escalations and maintaining high service standards.
• Analyse data and reporting to identify performance improvements and maximise rebate opportunities.
• Work with clients and internal teams to improve processes, compliance and efficiency.
• Provide expert guidance and support process improvement initiatives.

About You

• Previous experience working in a financial environment or similar professional services including team leadership.
• Strong analytical skills and experience managing KPIs.
• Knowledge of compliance, audit controls and process improvement.
• Excellent communication, organisation and stakeholder management skills.
• Proficient in Microsoft Office, particularly Excel.

Katie Bard is an Equal Opportunities Employer.