Client Support Associate

Jackson Hewitt Inc.; Oxford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Full-time roles

Part-time roles

Flexible schedule

Referral bonuses

Training & development

Teladoc

Health insurance

Dental insurance

Vision insurance

401k matching

Employee discounts

Free tax training

Job summary

Jackson Hewitt in Oxford is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide friendly, reliable assistance in our offices. You will engage with clients, distribute marketing materials, and help keep wait times smooth.

This role welcomes all work backgrounds; full-time or part-time options are available. You will develop your skills through training, gain healthcare, vision and dental benefits, and access earned wage advances as needed while building

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Greet clients and confirm appointments in a welcoming manner.
• Follow up with past and potential clients to maintain engagement.
• Distribute marketing materials to clients and staff.
• Keep clients engaged during wait times to ensure a positive experience.

Skills

Interpersonal communication

Fast-paced environment

Basic computer skills

Willingness to learn

Job description

Benefits:

• Earned Wage Access
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you.

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact,