Client Support Assistant

Gem Partnerships; Greater London; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Pension contributions

Private medical

Holiday buy/sell

Job summary

Gem Partnerships is seeking an ambitious Executive Support Administrator / Assistant to join our London HQ. The role provides operational and administrative backbone across client engagements, supporting our Client Support Executives and Directors in a fast-paced professional services environment.

You will manage client onboarding, scheduling, expenses, travel, and reporting; maintain client records and data quality; and coordinate invoicing and time-keeping processes.

Qualifications

• Experience in office support administration within a professional services environment.
• Diary management and travel booking experience.
• Strong organisation and written and verbal communication skills.
• IT literate with MS Office suite experience.

Responsibilities

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, onboarding, scheduling meetings, expenses and travel, and reporting.
• Systems and technology administration, including maintaining client records, data quality, compliance, adoption support and system changes.
• Financial process coordination including invoicing and time recording, query resolution and credit process support.
• General team support activities, internal collaboration and process improvement.

Skills

Diary management

Travel booking

MS Office

Client service

Communication

Education

Level 3 in Business Administration/Office Administration

Tools

CRM systems

Job description

The Role

Salary: Competitive Base + Bonus + Excellent Benefits

Location: London (hybrid working)

My client is a rapidly growing international main market listed organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans a new opportunity now exists for an ambitious client or Executive Support Administrator / Assistant to join one of their well established and growing client services teams based in the London HQ.

You would play a vital role in providing the operational and administrative backbone that keeps client engagements running smoothly. This role sits at the heart of day-to-day client service activity, supporting our Client Support Executives and Directors by ensuring engagements are well organised, records are kept up to date and meetings are effectively supported. It spans client and team administration, systems management and financial processes.

This is an excellent opportunity for someone looking to build a meaningful career in professional services. You will be closely supported by our Client Support Executives, their Line Manager and the wider services team, and we actively encourage curiosity, on-the-job learning and a genuine interest in using technology to do the role well.

Responsibilities

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, which would include client onboarding and contractual administration, supporting the scheduling of client and engagement meetings, expenses and travel coordination and producing reports.
• Systems and technology administration, which would include maintaining client records, data quality and compliance to standards, technology adoption support and system changes.
• Financial process coordination including invoicing and credit process support, time recording activities and query resolution.
• General team support activities, internal team collaboration and process improvement.

Person

• Experience in office support administration, ideally in a professional, legal or consultancy services led environment with client facing obligations.
• Diary management and travel booking experience.
• Good organisation skills, written and verbal communication.
• IT literate with good MS Office suite application experience.
• Adaptable, resilient, willing to learn, and committed to excellent client service.
• Level 3 qualification in Business Administration, Office Administration, Secretarial Studies or a related course would be helpful, but not essential.

This is a fantastic opportunity to join a prominent organisation at an exciting time with genuine opportunities for career development and progression. Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays. The role is based from their London office, offering hybrid working with 3 days in the office once the probationary period has been completed.