Client Support Administrator

First Intuition Ltd; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the education sector is seeking a Client Services Assistant to support client administration and ensure client needs are met. This hybrid role involves working closely with various teams to maintain records, respond to queries, and support apprenticeship processes. The ideal candidate will possess strong communication and organisational skills, with opportunities for training and development in a supportive environment.

Benefits

25 days annual leave plus bank holidays

Hybrid working with equipment provided

Flexible working policies

Employee Assistance Programme

Competitive pension scheme

Private Medical Insurance

Training and development opportunities

Long-term career prospects

Employee perks and discounts

Qualifications

• Strong interpersonal skills and ability to manage workload.
• Experience in the apprenticeship sector is a plus.

Responsibilities

• Support excellent service to clients for commercial and apprenticeship programmes.
• Maintain accurate records for employers and students.
• Respond to client queries and perform administrative tasks.

Skills

Effective communication

Attention to detail

Organisational skills

Time management

Computer literate

Understanding of the accountancy sector

Job description

Job Title: Client Services Assistant – London/National Key Clients

Location: London

Reports to: Programme Lead, London Team/National Team

This is a remote role with some office visits expected as required by the team.

Job Summary:

Working closely with the London Client Team, the coach and tutor delivery team, and the Client Service team, this role is responsible for processing and supporting client administration, ensuring client and student needs are met.

Duties and responsibilities include:

1. Supporting excellent service to FI clients, both for commercial and apprenticeship programmes.
2. Maintaining accurate and up-to-date records for employers and students, including managing trackers, planners, and relevant documentation to ensure data integrity and timely reporting.
3. Ensuring all course bookings, including future bookings report and absence reporting, are completed promptly.
4. Responding to queries in the client mailbox, updating records, liaising with skills coaches, and performing other administrative activities as required.
5. Supporting the administration of apprentice sign-ups and updates to on-programme apprenticeship paperwork.
6. Supporting additional tasks as required by management.

Skills and attributes:

• Effective communicator with excellent interpersonal skills
• Attention to detail
• Strong organisational and time management skills
• Ability to manage own workload
• Computer literate
• Understanding of the accountancy sector

Desirable:

• Experience working in the apprenticeship sector

Benefits include:

• 25 days annual leave (full-time equivalent) plus bank holidays
• Hybrid working with equipment provided for homeworking
• Flexible working policies and family-friendly environment
• Employee Assistance Programme: 24-hour confidential counselling and support services
• Competitive pension scheme
• Private Medical Insurance
• Training and development opportunities
• Long-term career prospects in a growing company
• Employee perks and discounts

Additional information:

We are committed to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the Rehabilitation of Offenders Act 1974.

Inclusive recruitment: We are a disability confident employer committed to equal opportunities. Reasonable adjustments during the recruitment process can be requested.