Client Success & Solutions Manager

Acteon Group; Wokingham; On-site; GBP 42,000 - 63,000; Full time

Job summary

UTEC, part of Acteon Geo Services, seeks a Client Support Manager in the UK to expand relationships with existing customers, provide post-installation technical support, and identify opportunities for service upgrades and spare parts.

You will work from Wokingham, troubleshoot issues, coordinate with installation teams, and drive proactive after-sales strategies to maximize customer value and revenue growth.

Qualifications

• Bachelor's degree in Engineering, Mechanical Engineering, Electronics, or related technical field.
• 3+ years in after-sales/technical support or similar roles.
• Experience in structural monitoring, offshore, or oil & gas industry preferred.

Responsibilities

• Build and maintain strong, bespoke relationships with existing customers and identify opportunities to expand offerings.
• Design and implement structured after-sales plans with KPIs to measure customer satisfaction and uptime.
• Coordinate with Installation & Commissioning teams to align maintenance with project timelines and inform on technical requirements.

Skills

Structural health monitoring

Troubleshooting

Data analysis

CRM systems

Customer support tools

Education

Bachelor's degree in Engineering

Tools

Remote monitoring software

CRM systems

Data management tools

Job description

UTEC, part of Acteon Geo Services, seeks a Client Support Manager in the UK to expand relationships with existing customers, provide post-installation technical support, and identify opportunities for service upgrades and spare parts.

You will work from Wokingham, troubleshoot issues, coordinate with installation teams, and drive proactive after-sales strategies to maximize customer value and revenue growth.