Client Success & Retention Manager

Hayati®; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Hayati® is seeking an Account Management professional based in Manchester to focus on customer retention, relationship management, and after-sales service. The role aims to boost customer satisfaction, loyalty, and repeat business by building sustainable, long-term relationships with clients.

You will handle daily liaison with existing partners, capture feedback, track progress, and conduct regular account reviews to mitigate risks and secure stable revenue streams.

Qualifications

• Strong customer service mindset and empathy.
• Excellent communication skills with efficient coordination capabilities.
• Reliable and resilient under pressure; proactive for long-term account management.
• Prior experience in account management, customer support, or client relationship roles is preferred.
• Exceptional English communication skills.
• Candidate must be eligible to work in the UK without visa sponsorship.

Responsibilities

• Conduct daily liaison, relationship management, and consistent service for existing partners; maintain regular positive communication and solidify client partnerships.
• Capture client requirements, feedback, and user experience; coordinate internal resources to resolve issues and handle routine matters and after-sales enquiries.
• Maintain client records, track project progress and contract fulfilment status; conduct regular account reviews and identify potential risks with proactive retention measures.
• Improve customer satisfaction and loyalty, drive repeat orders and sustained collaboration to secure stable revenue from existing accounts.
• Communicate brand policies, product updates and service standards to clients, standardise communication workflows and safeguard brand reputation.

Job description

Hayati® is seeking an Account Management professional based in Manchester to focus on customer retention, relationship management, and after-sales service. The role aims to boost customer satisfaction, loyalty, and repeat business by building sustainable, long-term relationships with clients.

You will handle daily liaison with existing partners, capture feedback, track progress, and conduct regular account reviews to mitigate risks and secure stable revenue streams.