Client Success & Relationship Coordinator

Eversheds Sutherland; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote/hybrid working

Professional development

Mentoring and career growth

Diversity and inclusion

Job summary

Eversheds Sutherland in the United Kingdom is seeking a proactive, highly organised professional to support delivery of services to our key clients. You will work closely with senior stakeholders to ensure smooth running of client engagements, while identifying opportunities to strengthen relationships and streamline processes through legal tech solutions.

The role emphasises collaboration with internal teams, excellent communication, and strong organisational skills to manage client governance,

Qualifications

• Experience in a support role within a professional services or legal environment.
• Excellent organisational, time management and project management skills.
• Innovative and curious mindset with the ability to improve client service delivery.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel).

Responsibilities

• Liaise with clients as first port of call for queries and troubleshooting.
• Coordinate with colleagues across the business, legal and business services.
• Prepare interactive relationship reports and presentations for client meetings.
• Schedule internal client service team meetings, prepare agendas and capture key actions.
• Manage client-specific projects and ensure governance/requirements adherence.
• Collaborate with internal teams to streamline processes and enhance client service delivery.

Skills

Experience in a support role

Organisational skills

Time management

Project management

Innovative mindset

Excellent communication

Microsoft Office

Tools

Microsoft Office

Job description

Eversheds Sutherland in the United Kingdom is seeking a proactive, highly organised professional to support delivery of services to our key clients. You will work closely with senior stakeholders to ensure smooth running of client engagements, while identifying opportunities to strengthen relationships and streamline processes through legal tech solutions.

The role emphasises collaboration with internal teams, excellent communication, and strong organisational skills to manage client governance,