Client Success & Payments Support Analyst II

Global Payments Inc.

Leicester

On-site

GBP 28,000 - 36,000

Full time

4 days ago

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Job summary

Global Payments Inc. is seeking a Customer Support Specialist to assist developers integrating with the Global Payments platform. You will handle onboarding, in-life support, and escalations, joining calls and online meetings to discuss eCommerce topics and ensure top-tier service.

You will be a customer champion, offering expert advice on payment processing, collaborating across teams, and maintaining audit-ready documentation to track resolutions and progress.

Qualifications

1+ years in a customer or technical support role desirable.
Strong communication, written and verbal.
Ability to translate customer needs into effective solutions.

Responsibilities

Support developers with integration onto the Global Payments platform (onboarding, in-life, escalations).
Hold phone calls and online meetings with customers and their developers to discuss eCommerce topics.
Respond to tickets in line with SLA, delivering first-class customer service.
Act as a customer champion with expert advice on payments processing.
Collaborate with other units to ensure timely, accurate responses and feedback.

Skills

Customer support

Technical understanding

Clear communication

Cross-functional collaboration

Project prioritisation

Problem solving

Relationship building

Google Suite

Microsoft Office

Adaptability

Education

IT/CS degree desirable

Tools

Google Docs

Google Sheets

Google Meet

Microsoft Office

Job description

You will be a customer champion, offering expert advice on payment processing, collaborating across teams, and maintaining audit-ready documentation to track resolutions and progress.

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