Client Success Manager Retail Media, London

SKAI Brasil; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Client Success Manager to enhance client engagement with their cutting-edge digital marketing platform. This role is pivotal in ensuring clients maximize their investment in the platform, providing training, support, and strategic insights. Ideal candidates will possess strong project management skills, a consultative approach, and a passion for client success. Join a dynamic team focused on transforming the advertising landscape and delivering exceptional results for clients. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• 2+ years in client services or technical project management required.
• Experience in digital marketing campaign management preferred.

Responsibilities

• Drive client retention and satisfaction through effective platform usage.
• Provide ongoing training and technical support to clients.

Skills

Project Management

Client Services

Digital Marketing Campaign Management

Communication Skills

Analytical Skills

Problem-Solving

Time Management

Education

Bachelor's Degree in Marketing or Related Field

Tools

Microsoft Excel

JavaScript

HTML

Skai Omnichannel Platform

Job description

Description

Ready to take your career to the next level?

Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online marketing initiatives.

The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs.

What you'll do:

1. Work to drive client retention in partnership with your CSD
2. Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
3. Assist clients in basic implementation and usage of Skai products
4. Provide technical support and digital marketing best practice
5. Communicate regularly with the customer to evaluate satisfaction
6. Understand clients’ business goals, anticipate future needs and help determine the ideal solution
7. Partner with Skai Client Success Directors to actively build relationships with client partners
8. Energized by solving problems and finding opportunities to make clients successful
9. Ensure client expectations are exceeded!

Position Requirements:

1. Ability to understand advanced marketing analytics
2. Ability to perform detailed client audits to identify client needs or workflow gaps
3. 2+ years experience in client services and/or technical project management
4. 2+ years experience in digital marketing campaign management. Retail Media or SEM preferred
5. Ability to thrive in a fast-paced environment with tight deadlines
6. Ability to elicit client feedback to help direct continuous improvements for the Skai platform
7. Phenomenal communication skills and organized project management
8. Experience collaborating with a team both locally and virtually
9. Organized and methodical, with excellent time management skills
10. Skai platform experience preferred but not essential
11. Ability to travel occasionally
12. Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
13. Additional languages, preferably German, a big bonus

Skai Requirements:

1. Passion and dedication
2. Desire to be the best
3. Ability to work both independently and as part of a team
4. Strong interpersonal communication skills - in writing and verbally
5. Proven track record of problem-solving
6. Results oriented

Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!