Client Success Manager (APAC)

KOR Financial Inc.; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

KOR Financial Inc. is seeking a Client Success Manager to enhance client relationships and drive growth in the OTC Derivatives and Regulatory Reporting sectors. This role involves direct client interaction, managing inquiries, and optimizing client engagement strategies. Join a dynamic fintech company focused on innovative solutions in regulatory reporting.

Qualifications

• Experience in OTC Derivatives or Regulatory Reporting.
• Ability to drive account growth and influence client lifetime value.

Responsibilities

• Primary contact for client inquiries regarding business and technical issues.
• Review and triage technical escalations.
• Drive account growth and expand revenue within accounts.

Skills

Communication

Flexibility

Enterprising Attitude

Job description

We're looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management to provide them with an amazing and differentiating experience. You'll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space. If you are someone that currently works in the OTC Derivatives or in the Regulatory Reporting industry, thinks like an owner, thrives in a fast-paced environment, and wants to make an immediate and lasting impact - this role is THE role for you.

About us

We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia, and Singapore. If you want to join a scale-up that offers growth and ownership, keep reading.

KOR is a company built on leading-edge cloud technology, developed by industry domain experts and world-class in-house engineering. We're on a mission to innovate B2B trade servicing, starting with regulatory reporting, to meet a global wave of mandated changes affecting all market participants involved in OTC derivatives transactions. We’re solving complex problems by introducing innovative designs and solutions to data utility, quality, and processing inefficiencies, unlocking significant value for our clients.

Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small, independent teams with deep expertise achieve better results and foster career growth. We live by the mantra: work humble, work smart, and work together.

Responsibilities of this key role

As a Client Success Manager at KOR, you will be the primary contact for our clients. We have heavily invested in automation, self-service, and on-demand knowledge to ensure your client interactions are high-value. You will work closely with clients across all levels of seniority and collaborate internally to deliver exceptional experiences.

This role requires excellent communication, flexibility, and an enterprising attitude. Your main responsibilities include:

1. Being the primary contact for client inquiries regarding business, domain, product, and technical issues.

2. Review, validate, and triage technical escalations.

3. Driving account growth.

4. Expanding revenue within accounts through pre-sales and existing client sales opportunities.

5. Influencing client lifetime value through increased product adoption, satisfaction, and health scores.

6. Participating in KOR working groups as needed.

7. Defining and optimizing the client lifecycle by managing programs and initiatives to improve engagement, based on client segmentation, fostering a culture of continuous improvement.