Client Success Manager

JR United Kingdom; Woking; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading global Fintech company seeks a full-time Client Success Manager based in the UK to provide technical support for their trading platform. The role involves liaising with customers, translating requests into technical requirements, and managing software releases in a remote work environment.

Qualifications

• 3-5 years' experience in electronic trading.
• Familiarity with FIX protocol.
• Scripting/coding experience in languages such as Bash or Python.

Responsibilities

• Serve as the primary technical contact for trading software functionality.
• Translate customer requests into project requirements and release documentation.
• Manage software releases and coordinate with customers and development teams.

Skills

Interpersonal skills

Communication skills

Technical support

Project management

Job description

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Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company with
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management