Client Success Manager

Social Hotspot; United Kingdom; Remote; GBP 8,900 - 11,000; Full time

Benefits offered by this job

Remote work (UK hours)

Job summary

Social Hotspot is recruiting for a client-facing/account management role serving a portfolio of UK trades businesses. You’ll act as the link between clients and our internal team, running check-ins and keeping clients moving toward growth. A relationship role with a commercial edge.

The better your clients perform and the longer they stay, the more you earn.

Qualifications

• 1+ year of client-facing or account management experience.
• Confident leading Zoom calls and managing WhatsApp professionally.
• Comfortable with CRM and project management tools.
• Sharp attention to detail, and fluent English.

Responsibilities

• Bi-weekly Zoom check-ins with every client on your portfolio.
• Day-to-day client contact on WhatsApp.
• Coordinating quarterly content shoots with our videographers.
• Spotting problems early on the GrowthSuite dashboard.
• Driving upsells, referrals and 5-star reviews.

Skills

Client-facing experience

Account management

Zoom facilitation

WhatsApp communication

CRM tools

Project management tools

Attention to detail

Fluent English

Tools

CRM software

Project management tools

Job description

Be the go-to contact for a portfolio of UK trades businesses, keeping them on track and spotting upsell and referral opportunities.

• Remote, UK hours

About the role

You’re the link between every client and our internal team: running check-ins, keeping clients moving and spotting where they can grow. A relationship role with a commercial edge.

The better your clients do and the longer they stay, the more you earn.

What you'll do

• Bi-weekly Zoom check-ins with every client on your portfolio
• Day-to-day client contact on WhatsApp
• Coordinating quarterly content shoots with our videographers
• Spotting problems early on the GrowthSuite dashboard
• Driving upsells, referrals and 5-star reviews

Pay

• £800/month when churn stays at or below 5%
• 10% of the first month’s value on any upsell you close
• £75/month per client for every client beyond 50

On-target earnings

What we're looking for

• 1+ year of client-facing or account management experience
• Confident leading Zoom calls and managing WhatsApp professionally
• Comfortable with CRM and project management tools
• Sharp attention to detail, and fluent English

Nice to have: agency experience, GoHighLevel or Monday.com, a sales or retention background.

This is for you if

• You take ownership without waiting to be told
• You’re proactive, not reactive
• You genuinely want your clients to win

Not for

• Anyone who needs constant hand-holding
• Anyone who goes quiet when things get hard
• Beginners with no client-facing experience