Client Success Manager

Miles & Barr; Ramsgate; On-site; GBP 45,000 - 50,000; Full time

Job summary

A property management agency in Ramsgate is seeking a Customer Success Manager to enhance tenant and landlord satisfaction. The ideal candidate will develop strategies to reduce churn and maximize occupancy while addressing concerns from landlords. With an OTE of £45,000 - £50,000 pa, this role offers support for health and wellbeing, as well as learning and development opportunities.

Benefits

Access to smart spending app

Wellbeing resources

Free counselling

Virtual GP service

Qualifications

• Strong interpersonal skills to engage with clients and landlords.
• Ability to develop strategies that enhance satisfaction and retention.
• Experience in property management or customer success roles.

Responsibilities

• Develop and implement strategies for tenant and landlord satisfaction.
• Address concerns of landlords considering leaving the agency.
• Maximize long-term occupancy and portfolio growth.

Skills

Client engagement

Tenant management

Landlord relations

Strategic planning

Job description

Customer Success Manager

We believe great outcomes, begin with great people.

Welcome to Miles & Barr, a trusted name in property across Kent. Now part of Lomond, the UK's leading property group and recently named one of the Sunday times best places to work, Miles & Barr combines extensive local insight across with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.

We are looking for a Client Success Manager to join us in our Ramsgate office. This role offers an OTE range of £45,000 - £50,000 pa. The Client Success Manager will be responsible for developing and implementing strategies to enhance tenant, landlord, and client satisfaction, reducing churn and maximising long term occupancy, income, and portfolio growth. A key focus will be on engaging with landlords who may be considering leaving the agency, ensuring concerns are addressed and relationships strengthened to retain their business.

What is in it for you

• Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
• Learning & Development – We'll support your pro...