Client Success Manager

JR United Kingdom; Northampton; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading global Fintech company is seeking a full-time Client Success Manager to work remotely in the UK. This role involves serving as the primary technical contact for customers, providing support for foreign exchange trading software, and managing software releases. Ideal candidates will have 3-5 years of experience in electronic trading and excellent communication skills.

Qualifications

• 3-5 years of experience in electronic trading.
• Technical or business experience required.
• Excellent organizational and communication skills.

Responsibilities

• Serve as the primary technical contact for trading software.
• Coordinate support, manage software releases, and document enhancements.
• Translate customer requests into project specifications.

Skills

Communication

Interpersonal Skills

Technical Support

Log Investigation

Configuration Management

Tools

Bash

Python

FIX Protocol

CentOS

REHL

Job description

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Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company with
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management