Client Success Manager

JR United Kingdom; Coventry; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading fintech company is looking for a full-time remote Client Success Manager to enhance their trading platform. The role involves providing excellent technical support to customers and requires strong expertise in electronic trading, FIX protocol, and comfort with coding. Ideal candidates will excel in communication and problem-solving in a fast-paced environment.

Qualifications

• 3-5 years experience in electronic trading.
• Technical or business experience preferred.
• Comfort with configuration file management.

Responsibilities

• Liaise with customers for trading software support.
• Manage software releases and document notes.
• Provide tier-2 support and escalate issues.

Skills

Interpersonal skills

Communication skills

Technical support

Log investigation

Tools

FIX protocol

CentOS

Python

Bash

Job description

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Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company with
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management