Client Success Manager (London)

Scissero; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Paid Sick Leave: 7 days per year

Employee Assistance Programme

Professional Development: 7 days of paid study leave

Annual Bonus: Discretionary and performance-based

Generous Paid Time Off: 25 days annual leave plus public holidays

Job summary

A leading legal technology firm based in London is seeking a Client Success Manager to enhance client engagement and drive success through onboarding and product adoption. This hybrid role requires 5+ years of experience in client success or account management, preferably in SaaS or legal tech. Successful candidates will manage client relationships, convey requirements to product teams, and ensure secure handling of data. Join us to work at the forefront of AI-enhanced legal services, collaborating with a diverse global client base.

Qualifications

• 5+ years of experience in client success or account management in SaaS or legal tech.
• Experience working with complex, high-expectation clients in regulated environments.
• A proven track record of driving client satisfaction and adoption.

Responsibilities

• Own end-to-end client experience post-sale, guiding clients through onboarding.
• Act as Scissero’s primary client partner with legal and financial services teams.
• Support clients by scoping requirements and product fit.

Skills

Client relationship management

Commercial awareness

Data literacy

Stakeholder management

Agility in product-led environments

Education

Bachelor’s degree in business, law, technology, or related discipline

Job description

Join Scissero – The Law Firm of the Future

About Us

Scissero is an AI‑enhanced legal services company built for financial institutions. We combine expert legal support with intelligent automation transforming how transactional law is delivered.

We’re not a traditional law firm. We are a diverse and globally distributed team of lawyers, engineers, and innovators working across the U.S., EMEA, and APAC. We believe technology augments, not replaces legal expertise. Our culture values collaboration, inclusivity, and flexibility.

We are looking for a client‑focused and commercially minded Client Success Manager based in London (hybrid) to drive client success at Scissero. This role sits at the intersection of clients, legal, sales, product, and engineering, ensuring our AI‑powered legal technology delivers clear, measurable value.

You will support new and existing clients, translate client requirements into internal delivery plans, and own post‑sale success through onboarding, adoption, analytics, and ongoing commercial reviews. This is a hands‑on, product‑led role in a scaling legal‑tech environment suited to someone who enjoys combining relationship management, product thinking, and commercial judgement.

Responsibilities

• Own the end‑to‑end client experience post‑sale, guiding clients from onboarding through adoption, ongoing value delivery, and renewal.
• Act as Scissero’s primary client partner, working with sophisticated legal and financial services teams across the UK and internationally.
• Support new and existing clients alongside legal and sales teams by scoping client requirements, use cases, and product fit.
• Lead onboarding and implementation, setting clients up for early time‑to‑value.
• Drive product adoption through structured enablement, tailored success plans, and regular engagement cadences.
• Translate client requirements into clear internal briefs, grounded in a strong understanding of product and development capabilities.
• Work closely with product and engineering teams through daily stand‑ups, sprint planning, and retrospectives.
• Act as a trusted advisor to clients, helping them align Scissero’s legal technology with their operational and strategic goals.
• Manage after‑sales client reviews, including monthly and quarterly value and performance reviews.
• Build and maintain usage, integration, and analytics reporting to inform client discussions and internal decision‑making.
• Monitor client health, proactively identifying risks, opportunities, and areas for improvement.
• Support commercial conversations post‑sale, including renewals, pricing discussions, and expansion opportunities.
• Ensure secure and compliant handling of client data and sample documents used for AI model training.

Skills and Qualifications

• Bachelor’s degree in business, law, technology, or a related discipline.
• 5+ years of experience in client success, account management, implementation, or a similar role within SaaS, legal tech, or AI‑driven products.
• Experience working with complex, high‑expectation clients, ideally within legal, financial services, compliance, or other regulated environments.
• Strong ability to gather client requirements and convey them clearly to product and engineering teams.
• Commercial awareness, with confidence engaging in renewal, pricing, and value‑based conversations.
• A track record of driving client satisfaction, adoption, and long‑term engagement.
• Comfort operating across both strategic and hands‑on work, from executive discussions to detailed onboarding delivery.
• Data‑literate and outcome‑focused, with experience using analytics and client health metrics to guide decisions.
• High emotional intelligence and strong stakeholder judgement.
• Experience collaborating cross‑functionally in agile, product‑led environments.
• Ability to work independently and collaboratively within a global, distributed team.

Why Join Us

• Gain valuable experience at the forefront of AI‑enhanced legal services.
• Work with a diverse and innovative global client base, including leading financial institutions.
• Opportunity for professional growth and development in a tech‑enabled environment.
• Join a dynamic, enthusiastic, and diverse team committed to collaboration and excellence.
• Learn from experienced professionals across multiple disciplines and jurisdictions.
• Hybrid and remote working options, with the ability to request to work from other countries (upon request).
• Paid Sick Leave: 7 days per year to recover or care for family.
• Confidential Support: Employee Assistance Programme (EAP) offering mental health and wellbeing support.
• Professional Development: 7 days per year of paid study leave annually for exams and structured learning.
• Annual Bonus: Discretionary and performance‑based.
• Generous Paid Time Off: 25 days annual leave, plus public holidays.

Inclusivity

At Scissero, we value diversity in all its forms and believe that varied perspectives make us stronger. We welcome applications from candidates of all backgrounds, identities, and experiences and are committed to creating an inclusive environment where everyone can thrive.