Client Success Manager

JR United Kingdom; Basingstoke; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global Fintech company is seeking a full-time and remote Client Success Manager in the UK to lead technical support and enhance their trading platform. Responsibilities include communication between customers and internal teams, managing software releases, and ensuring customer satisfaction with trading software functionality. The ideal candidate should have 3-5 years of experience in electronic trading and proven technical abilities.

Qualifications

• Experience in a fast-paced trading environment.
• Skills in translating customer requests into project specifications.
• Experience managing software releases and communicating effectively.

Responsibilities

• Serve as the primary technical contact for customers.
• Manage software releases and document release notes.
• Provide tier-2 support and escalate issues when necessary.

Skills

Organizational skills

Interpersonal skills

Communication skills

Log investigation

Education

3-5 years experience in electronic trading

Scripting experience in Bash or Python

Experience with FIX protocol

Familiarity with CentOS / REHL

Job description

Social network you want to login/join with:

Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!

Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities:

• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specifications, and release documentation.
• Communicate project statuses and prioritizations both inside and outside the company with
• Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
• Interface with software development and QA on new feature development and bug fixing.
• Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.

Requirements:

• The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in: Electronic trading.
• FIX protocol
• CentOS / REHL (or other *nix)
• Scripting/coding experience in languages such as Bash or Python
• Extreme comfort with log investigation and configuration file management