Client Success Executive

Jobtailor; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking an Account Manager to serve as the trusted day‑to‑day partner for a portfolio of large fleet customers, guiding them through their electrification journey.

You will grow accounts, deliver proactive support, share insights, and ensure smooth onboarding from Sales to Customer Success. This role emphasizes stakeholder liaising, written communication, and an operational mindset to keep pace with a high‑growth environment.

Qualifications

• 2–5 years of experience in account management or client success (SaaS desirable).
• Passion for delivering awesome client experiences and sustainability goals.
• Comfort liaising with senior stakeholders and speaking with businesses.
• Excellent written communication with adaptable tone.

Responsibilities

• Own relationships with a portfolio of large fleet customers.
• Deliver great experiences through regular check-ins and quarterly reviews.
• Drive growth by monitoring account health and spotting opportunities.
• Share insights and reporting on electrification progress and impact.
• Oversee onboarding from Sales to Customer Success for a smooth start.
• Work with customers to define growth goals and milestones.
• Advocate for customers by feeding back to the Octopus Fleet team.
• Turn feedback into ideas to evolve products in a fast-paced market.

Skills

Account management

Client success

Stakeholder liaison

Written communication

Operational mindset

Autonomy

Attention to detail

Problem solving

Adaptability

Job description

Responsibilities

• Own Relationships: Be the trusted day‑to‑day partner for a portfolio of large fleet customers, supporting them throughout their electrification journey.
• Deliver Great Experiences: Build strong relationships through regular check‑ins, quarterly reviews, and proactive support.
• Drive Growth: Keep a close eye on account health, spot opportunities to grow accounts, and help customers get the most from our products.
• Track Success: Share meaningful insights and reporting to help customers understand their electrification progress and impact.
• Smooth Onboarding: Own the handover from Sales to Customer Success, making sure every customer gets off to a brilliant start.
• Set Customers Up for Success: Work with customers to define growth goals and key milestones on their electrification journey.
• Champion the Customer: Be the voice of your customers, sharing feedback with the wider Octopus Fleet team to improve their experience.
• Shape the Product: Turn customer feedback into ideas that help evolve our products and keep pace with the fast‑moving electrification market.

Requirements

• At least 2–5 years of experience in account management or client success (SaaS desirable).
• A genuine passion for delivering awesome client experiences and driving sustainability goals.
• Comfortable speaking with businesses and experience liaising with senior stakeholders.
• Fantastic written communication skills with the ability to vary your tone based on the recipient.
• You thrive in a fast‑paced environment and can manage multiple priorities.
• A quick and independent learner, energised by autonomy and responsibility.
• A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement.
• A knack for detail and a desire to see things through to completion.
• Comfortable working through ambiguity and solving problems with a practical, structured approach.
• Experience in a fast‑paced, high‑growth environment is a bonus.

Core Competencies

Demonstrates expertise in account management and client success, with a strong focus on delivering exceptional customer experiences and driving sustainability goals. Capable of managing relationships with senior stakeholders and providing actionable insights to enhance customer engagement and product evolution.

Highest‑signal resume keywords

• Account Management
• Client Success
• Stakeholder Liaison
• Written Communication
• Operational Mindset

Soft Skills

• Customer Relationship Management
• Problem Solving
• Attention to Detail
• Adaptability
• Autonomy

Industry Keywords

• Electrification
• SaaS
• Customer Experience
• Growth Goals
• High‑Growth Environment