Customer Success Manager

Jobtailor; Gateshead; On-site; GBP 35,000 - 45,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking a proactive Customer Success / Account Manager to guide new clients from onboarding through renewal, collaborating with sales, marketing and the technical team.

You will work with SAAS products, familiar with HTML and WordPress, and build strong relationships while delivering data-driven insights and reports.

The role rewards initiative, organization and clear communication across stakeholders at all levels, with opportunities to grow revenue and impact.

Qualifications

• Must have strong client onboarding and account management experience in SAAS/tech environments.
• Demonstrated ability to drive client satisfaction, revenue growth and renewals.
• Proficiency in data analysis and report generation to support client success.

Responsibilities

• Taking new clients through the onboarding process, collaborating with sales, marketing and technical teams.
• Understand websites and platforms like HTML and WordPress to support client needs.
• Own the client journey from sale to renewal and beyond to maximize value.

Skills

Client Onboarding

Account Management

Data Analysis

B2B Customer Success

SAAS/Tech Experience

Tools

HTML

WordPress

Data Analysis

Report Generation

Administration

Job description

Responsibilities

• Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms
• Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
• Owning the client journey from sale to renewal (and beyond)
• Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
• Creating opportunities for revenue growth
• Ensuring clients renew on same or better terms
• Using all data and relevant resources to create compelling client stories to amplify our success

Requirements

• We’re looking for great characters with the right attitude and aptitude.
• Min 2 years’ experience in a similar role B2B role (Customer Success, Account Management, Customer Service) in SAAS/Tech
• Being able to handle a range of different tasks so being organised will be key with strong administration skills
• Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
• Ability to work independently and thrive in a process-driven, task-orientated, team environment
• Comfortable producing reports and data analysis
• Quick and capable learner, thirst to be an expert in your field
• Evidence of establishing and maintaining exceptional client relationships that fuel growth
• Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
• Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital world
• 2-5 years experience of working in SAAS/Tech start up is highly desirable

Core Competencies

Demonstrates expertise in client onboarding and account management within the SAAS/Tech industry, focusing on client satisfaction, revenue growth, and effective communication. Proficient in data analysis and report generation to support client success and relationship building.

Highest-signal resume keywords

• Client Onboarding
• Account Management
• Data Analysis
• B2B Customer Success
• SAAS/Tech Experience

Hard Skills

• HTML
• WordPress
• Data Analysis
• Report Generation
• Administration Skills

Soft Skills

• Confident Communicator
• Organizational Skills
• Time Management
• Relationship Building
• Enthusiastic Attitude

Industry Keywords

• SAAS
• Tech Start Up
• Client Journey
• Revenue Growth
• Accessibility
• Diversity
• Inclusion