Client-Side Service Delivery Lead: Infrastructure & Assets

Macdonald & Company; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Macdonald & Company seeks a Client-Side Service Delivery Manager to oversee highway maintenance, capital works, and contractor performance within the South West. The role moves you toward a strategic oversight position, ensuring safe, compliant service delivery and value through contracted partners.

You will monitor KPIs, manage relationships with contractors, and coordinate with internal teams to optimise asset performance and programme delivery.

Qualifications

• Significant experience within highways maintenance, civil engineering, infrastructure or asset management.
• Strong technical understanding of highway assets and maintenance requirements.
• Experience managing contractors and monitoring service delivery performance.
• Knowledge of NEC contracts and performance management.
• Understanding of CDM regulations, construction assurance and design review processes.
• Strong communication, stakeholder management and problem-solving skills.
• Full UK driving licence and willingness to travel throughout the South West.
• Membership of a relevant professional body (MICE, MIHE or MCIHT).

Responsibilities

• Manage contractor and supplier performance against contractual KPIs and service delivery targets.
• Oversee maintenance, repair and capital investment programmes across the region.
• Monitor operational performance, identifying risks and opportunities for improvement.
• Support NEC contract management, mobilisation and transition activities.
• Ensure compliance with CDM regulations, health and safety legislation and construction assurance standards.
• Manage maintenance planning, programme reviews and expenditure reporting.
• Build effective relationships with contractors, stakeholders and internal operational teams.

Skills

Contractor management

Performance management

Highways maintenance

NEC contracts

CDM regulations

Stakeholder management

Problem solving

Communication

Travel willingness

Driving licence

Professional body membership

Education

IOSH Managing Safety

CSCS Managers Certification

Job description

Macdonald & Company seeks a Client-Side Service Delivery Manager to oversee highway maintenance, capital works, and contractor performance within the South West. The role moves you toward a strategic oversight position, ensuring safe, compliant service delivery and value through contracted partners.

You will monitor KPIs, manage relationships with contractors, and coordinate with internal teams to optimise asset performance and programme delivery.