Client Services Voice - Team Manager

Ss&C Technologies Holdings; Belfast; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Development reimbursement

Holiday scheme

Competitive benefits

Diversity & inclusion

Hands-on training

Job summary

SS&C Technologies Holdings is seeking a Team Manager for the Client Services Voice team in Belfast. The role supports coaching, development, and performance management of associates and technicians, while ensuring regulatory training is completed within required timescales.

The position offers a hybrid work model with a focus on delivering coaching excellence, performance reviews, and structured 1:1s. It is ideal for leaders who value accountability, collaboration and a commitment to service

Qualifications

• Experience in people leadership or supervision in a contact centre or similar environment.
• Strong communicator with the ability to coach and develop staff.
• Proven ability to manage performance and regulatory training.

Responsibilities

• Coaching, feedback & development of Associates
• Associate observations (coaching, monitoring)
• Absence management
• Objective reviews
• Performance management of Associates and Techs
• 1:1's – Associates and Techs
• To ensure all regulatory training is completed within timescales for self, Team and Team Leaders

Job description

Job Description

Client Services Voice – Team Manager

Locations: Belfast

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Coaching, feedback & development of Associates
• Associate observations (coaching, monitoring)
• Absence management
• Objective reviews
• Performance management of Associates and Techs
• 1:1's – Associates and Techs
• To ensure all regulatory training is completed within timescales for self, Team and Team Leaders

What You Will Bring:

• Quality driven with a pride in delivering excellence
• Able to build effective relationships with internal and external clients and their customers
• Willing to successfully adapt to changing demands and conditions
• Able to communicate appropriately through different methods; suitable for varying audiences
• Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable
• Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service
• Able to work in co-operation with others to achieve the desired outcomes

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.