Client Services Team Lead

JR United Kingdom; Maidstone; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the CRM space is seeking a Client Services Lead to oversee the entire post-sale journey. This high-impact role involves building a standout client experience, leading teams across implementation and support, and driving strategic account management. The position offers competitive pay, bonus, and share options, along with the flexibility of fully remote work.

Benefits

Competitive salary

Bonus structure

Share options

Fully remote & flexible working

Qualifications

• Experience in SaaS, CRM, or fintech client services.
• Hands-on approach with clients and scaling processes.
• Ability to lead diverse teams and resolve problems.

Responsibilities

• Lead onboarding and client services teams.
• Develop account management and customer success functions.
• Track client success metrics and manage escalations.

Skills

Onboarding

Client Services

Team Leadership

Commercially Savvy

Job description

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We’re Plannr, and we’re building the CRM financial advisers actually want to use. No clunky back-office legacy systems. No endless tickets. Just seamless onboarding, happy clients and scalable success.

Now we’re looking for a Client Services Lead to run the show across onboarding, implementation, support, and account management - and help us build a standout client experience as we scale.

What you’ll do

• Own the full post-sale journey - from discovery to adoption
• Lead and grow the team across Implementation, Support & Data Migration
• Launch new Account Management and Customer Success functions
• Segment clients, define tiered service models, and track success metrics
• Handle escalations and strategic accounts with confidence
• Build out toolkits, playbooks and automation to scale service
• Collaborate with Sales and Product to drive usage and upsell
• Champion the client voice internally and constantly push for better

What we’re looking for

• You’ve led onboarding, client services or delivery teams at a SaaS, CRM or fintech company
• You’re hands-on with clients, commercially savvy, and love scaling good process
• You’re comfortable wearing multiple hats - team coach, delivery lead, problem solver
• Bonus if you’ve worked with adviser tech or UK financial services

What’s on offer

• High-impact leadership role with full ownership of client success
• Smart, humble people building something meaningful
• Competitive salary + bonus + share options
• Fully remote & flexible working

Interested?

You don’t need to tick every box - if this sounds like your kind of role, please apply.