Client Services Team Lead

JR United Kingdom; Ipswich; Remote; GBP 60,000 - 85,000; Full time

Job summary

A leading company in client services seeks a 'Client Services Lead' to oversee onboarding, implementation, and support while ensuring a standout client experience. This high-impact role involves leading teams and innovating processes in a fully remote, flexible work environment, promising a competitive salary, bonus, and share options.

Benefits

Competitive salary + bonus + share options

Fully remote & flexible working

High-impact leadership role

Collaborative team environment

Qualifications

• Experience leading onboarding or delivery teams in a SaaS, CRM or fintech setting.
• Ability to engage hands-on with clients and excel in process scaling.
• Versatile role including team coaching, delivery leadership, and problem-solving.

Responsibilities

• Manage the entire post-sale journey from client discovery to adoption.
• Lead and grow teams in Implementation, Support & Data Migration.
• Develop client success functions and drive upsell opportunities.

Skills

Client services

Team leadership

Problem solving

Commercial acumen

Job description

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We’re Plannr, and we’re building the CRM financial advisers actually want to use. No clunky back-office legacy systems. No endless tickets. Just seamless onboarding, happy clients and scalable success.

Now we’re looking for a Client Services Lead to run the show across onboarding, implementation, support, and account management - and help us build a standout client experience as we scale.

What you’ll do

• Own the full post-sale journey - from discovery to adoption
• Lead and grow the team across Implementation, Support & Data Migration
• Launch new Account Management and Customer Success functions
• Segment clients, define tiered service models, and track success metrics
• Handle escalations and strategic accounts with confidence
• Build out toolkits, playbooks and automation to scale service
• Collaborate with Sales and Product to drive usage and upsell
• Champion the client voice internally and constantly push for better

What we’re looking for

• You’ve led onboarding, client services or delivery teams at a SaaS, CRM or fintech company
• You’re hands-on with clients, commercially savvy, and love scaling good process
• You’re comfortable wearing multiple hats - team coach, delivery lead, problem solver
• Bonus if you’ve worked with adviser tech or UK financial services

What’s on offer

• High-impact leadership role with full ownership of client success
• Smart, humble people building something meaningful
• Competitive salary + bonus + share options
• Fully remote & flexible working

Interested?

You don’t need to tick every box - if this sounds like your kind of role, please apply.