Client Services Team Lead

JR United Kingdom; Chester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic technology company is seeking a Client Services Lead to enhance the client journey from onboarding through support. This high-impact role involves managing team operations and driving client success efforts within a modern CRM system. The ideal candidate will have a solid background in SaaS or fintech, combined with effective problem-solving skills and a focus on service excellence.

Benefits

Competitive salary with bonus and share options

Fully remote and flexible working hours

Opportunity to work in a high-impact leadership role

Join a team of smart, humble individuals

Qualifications

• Experience leading onboarding or client services in a SaaS or fintech context.
• Proficiency in managing delivery teams and client engagement.
• Hands-on approach with commercial knowledge.

Responsibilities

• Oversee the complete post-sale journey from discovery to adoption.
• Lead implementation, support, and data migration teams.
• Define service models and measure success metrics.

Skills

Client services

Team leadership

Onboarding

Commercial acumen

Problem solving

Job description

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We’re Plannr, and we’re building the CRM financial advisers actually want to use. No clunky back-office legacy systems. No endless tickets. Just seamless onboarding, happy clients and scalable success.

Now we’re looking for a Client Services Lead to run the show across onboarding, implementation, support, and account management - and help us build a standout client experience as we scale.

What you’ll do

• Own the full post-sale journey - from discovery to adoption
• Lead and grow the team across Implementation, Support & Data Migration
• Launch new Account Management and Customer Success functions
• Segment clients, define tiered service models, and track success metrics
• Handle escalations and strategic accounts with confidence
• Build out toolkits, playbooks and automation to scale service
• Collaborate with Sales and Product to drive usage and upsell
• Champion the client voice internally and constantly push for better

What we’re looking for

• You’ve led onboarding, client services or delivery teams at a SaaS, CRM or fintech company
• You’re hands-on with clients, commercially savvy, and love scaling good process
• You’re comfortable wearing multiple hats - team coach, delivery lead, problem solver
• Bonus if you’ve worked with adviser tech or UK financial services

What’s on offer

• High-impact leadership role with full ownership of client success
• Smart, humble people building something meaningful
• Competitive salary + bonus + share options
• Fully remote & flexible working

Interested?

You don’t need to tick every box - if this sounds like your kind of role, please apply.