Client Services Team Lead

JR United Kingdom; Bradford; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading company in CRM solutions is seeking a Client Services Lead to enhance their processes in onboarding, implementation, and account management. This role involves overseeing the client journey and collaborating with various teams to ensure client satisfaction. Candidates with backgrounds in SaaS, CRM, or fintech, and experience in a leadership position will thrive in this dynamic environment.

Benefits

Competitive salary

Bonus and share options

Fully remote & flexible working

Qualifications

• Experience leading onboarding or delivery teams in SaaS, CRM, or fintech.
• Hands-on with clients and experienced in scaling processes.

Responsibilities

• Own the full post-sale journey from discovery to adoption.
• Lead and grow the Implementation, Support & Data Migration team.
• Handle escalations and track success metrics.

Skills

Client services

Leadership

Problem solving

Commercial savvy

Job description

Social network you want to login/join with:

We’re Plannr, and we’re building the CRM financial advisers actually want to use. No clunky back-office legacy systems. No endless tickets. Just seamless onboarding, happy clients and scalable success.

Now we’re looking for a Client Services Lead to run the show across onboarding, implementation, support, and account management - and help us build a standout client experience as we scale.

What you’ll do

• Own the full post-sale journey - from discovery to adoption
• Lead and grow the team across Implementation, Support & Data Migration
• Launch new Account Management and Customer Success functions
• Segment clients, define tiered service models, and track success metrics
• Handle escalations and strategic accounts with confidence
• Build out toolkits, playbooks and automation to scale service
• Collaborate with Sales and Product to drive usage and upsell
• Champion the client voice internally and constantly push for better

What we’re looking for

• You’ve led onboarding, client services or delivery teams at a SaaS, CRM or fintech company
• You’re hands-on with clients, commercially savvy, and love scaling good process
• You’re comfortable wearing multiple hats - team coach, delivery lead, problem solver
• Bonus if you’ve worked with adviser tech or UK financial services

What’s on offer

• High-impact leadership role with full ownership of client success
• Smart, humble people building something meaningful
• Competitive salary + bonus + share options
• Fully remote & flexible working

Interested?

You don’t need to tick every box - if this sounds like your kind of role, please apply.