Client Services Representative

JR United Kingdom; Plymouth; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A leading energy brokerage seeks a Client Services Administrator to ensure seamless delivery of services in the Commercial Electricity and Gas sector. This role requires excellent organisational skills and 5 years’ experience in administrative roles within energy. The successful candidate will manage critical administrative processes, deal with supplier queries, and support contract workflows.

Qualifications

• At least 5 years’ experience in administrative roles within energy/utilities.
• Strong proficiency in Microsoft Office, especially Excel.
• Experience with CRM or internal systems.

Responsibilities

• Providing administrative support to Energy Consultants and the team.
• Managing contract processes including start/end dates and terminations.
• Maintaining and utilising the CRM system for contracts and communications.

Skills

Organisational skills

Attention to detail

Communication

Proactive

Microsoft Office (especially Excel)

CRM systems

Job description

Job Title: Client Services Administrator

Location: Hertfordshire, United Kingdom (Hybrid/Remote)

Salary: £32,000 – £35,000 (Depending on Experience) + achievable monthly bonus

The Role:

A growing energy brokerage is seeking an enthusiastic and highly organised Client Services Administrator to join their expanding team. This position is essential for ensuring the seamless delivery of services in the Commercial Electricity and Gas sector. Ideally, candidates should have experience in the energy sector, specifically in commercial electricity and gas.

You will handle administrative processes, maintain supplier and client data, and support pricing and contract workflows, gaining knowledge of the energy procurement industry.

This role suits someone who thrives on structure, is dependable, and eager to learn and grow.

Responsibilities include:

• Providing administrative support to Energy Consultants and the team
• Accurately inputting data and managing billing documentation
• Maintaining and utilising the CRM system for contracts and communications
• Managing contract processes including start/end dates and terminations
• Preparing client documents and spreadsheets in Excel
• Liaising with suppliers to resolve queries and manage submissions
• Supporting client renewal processes and contract opportunities
• Submitting meter readings, VAT declarations, and direct debit mandates
• Ensuring compliance with SLAs and supporting company growth

Desired Attributes:

• At least 5 years’ experience in administrative roles within energy/utilities
• Excellent organisational skills and attention to detail
• Confident communicator with a clear telephone manner
• Ability to work independently and collaboratively
• Proactive, adaptable, and eager to learn
• Strong proficiency in Microsoft Office, especially Excel
• Experience with CRM or internal systems
• Reliable team player with a solution-focused approach

This is a fantastic opportunity for someone with a strong administrative background and an interest in energy procurement to develop within a company that values initiative, reliability, and ongoing development.