Client Services Representative

JR United Kingdom; Northampton; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A growing energy brokerage in the UK is looking for a Client Services Administrator to enhance their operations. The role involves key support in administrative processes and requires a proactive individual with a solid background in administrative roles, ideally within the energy sector. This position offers opportunities for development and learning in energy procurement.

Qualifications

• Minimum of 5 years’ experience in administrative roles, preferably within the energy/utilities sector.
• Strong knowledge of Microsoft Office, especially Excel.
• Experience with CRM systems.

Responsibilities

• Provide administrative support to Energy Consultants and the wider team.
• Accurately input data and manage client billing documentation.
• Coordinate contract management processes including start/end dates.

Skills

Organisational skills

Attention to detail

Communication

Microsoft Office

CRM systems

Job description

Job Description – Client Services Administrator

Title: Client Services Administrator

Location: Hertfordshire, United Kingdom (Hybrid/Remote)

Salary: £32,000 – £35,000 (Depending on Experience) + achievable monthly bonus

The Role:

A growing and fast-paced energy brokerage is seeking an enthusiastic and highly organised Client Services Administrator to join their expanding team. This position is key to ensuring the seamless delivery of services in the Commercial Electricity and Gas sector. Ideally, candidates will have experience in the energy sector with knowledge of commercial electricity and gas.

Responsibilities include handling administrative processes, maintaining supplier and client data, and supporting pricing and contract workflows, with opportunities to gain knowledge of the energy procurement industry.

This role is suitable for someone who thrives on structure, is dependable, and eager to learn and grow.

Key Responsibilities:

• Provide administrative support to Energy Consultants and the wider team.
• Accurately input data and manage client billing documentation.
• Maintain and utilise the company CRM system to track contracts and communications.
• Coordinate contract management processes including start/end dates, live status, and terminations.
• Prepare client documents and supplier spreadsheets in Excel.
• Liaise with suppliers via phone and email to resolve queries and manage submissions.
• Support the client renewal process by identifying and preparing contract opportunities.
• Submit meter readings, VAT declarations, and direct debit mandates to suppliers.
• Ensure compliance with internal SLAs and support company growth objectives.

Desired Attributes:

• Minimum of 5 years’ experience in administrative roles, preferably within the energy/utilities sector.
• Excellent organisational skills and attention to detail.
• Confident communicator with a clear telephone manner.
• Ability to manage workload independently while collaborating with the team.
• Proactive, adaptable, and eager to learn new systems and processes.
• Strong knowledge of Microsoft Office, especially Excel.
• Experience with CRM or internal portal systems.
• Reliable team player with a flexible, solution-focused approach.

This is an exciting opportunity for someone with a strong administrative background and an interest in energy procurement to grow within a company that values initiative, reliability, and continuous development.