Client Services Receptionist

Investec; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Wellbeing benefits

Recite Me accessibility options

Job summary

Investec is seeking a Client Services Receptionist to create a welcoming front-of-house experience for clients, visitors and colleagues. You will manage guest arrivals, support reception operations and collaborate with PAs, Facilities, AV and events to ensure smooth day-to-day service.

The role emphasizes professional communication, strong organisational skills and the ability to maintain high standards in a fast-paced environment.

Qualifications

• Extensive experience within a reception, front-of-house or corporate services environment.

Responsibilities

• Delivering a professional and welcoming front-of-house experience for clients, visitors and colleagues.
• Managing guest arrivals through the visitor management system and ensuring a seamless arrival experience.
• Supporting the day-to-day running of reception and wider client services operations.
• Building strong working relationships with PAs, Facilities, AV, Catering, Building Management, Events and other support teams.
• Supporting switchboard coverage and ensuring calls are answered and transferred professionally.
• Overseeing meeting room readiness, bookings and workspace coordination.
• Supporting events, including registration, cloakroom services, signage, room set-up and guest management.
• Maintaining high standards across the client-facing environment, facilities administration and health and safety processes.

Skills

Reception experience

Client service

Microsoft 365

Meeting room management

Communication skills

Organisational multitasking

Independent working

Attention to detail

Tools

Manhattan PM

Job description

At Investec, every interaction matters. As a Client Services Receptionist, you will help create an exceptional experience for our clients, visitors and colleagues, acting as a key point of contact and helping to shape their impression of our business.

Working within the Corporate Services and Real Estate team, you will help ensure the smooth day-to-day operation of our reception and client services function. This is an opportunity for a proactive and professional individual who enjoys building relationships, delivering outstanding service and creating a welcoming environment.

What will I be doing?

• Delivering a professional and welcoming front-of-house experience for clients, visitors and colleagues.
• Managing guest arrivals through the visitor management system and ensuring a seamless arrival experience.
• Supporting the day-to-day running of reception and wider client services operations.
• Building strong working relationships with PAs, Facilities, AV, Catering, Building Management, Events and other support teams.
• Supporting switchboard coverage and ensuring calls are answered and transferred professionally.
• Overseeing meeting room readiness, bookings and workspace coordination.
• Supporting events, including registration, cloakroom services, signage, room set-up and guest management.
• Maintaining high standards across the client-facing environment, facilities administration and health and safety processes.

What are we looking for?

Essential skills and experience

• Extensiveexperience within a reception, front-of-house, hospitality or corporate services environment.
• A strong client service focus, with a professional, personable and approachable manner.
• Excellent written and verbal communication skills.
• Strong organisational and multitasking skills, with the ability to prioritise competing demands.
• Experience managing meeting rooms, bookings or similar operational processes
• Strong digital literacy, including Microsoft 365 and standard office applications.
• The confidence to work independently, use initiative and take ownership of service standards.
• Strong attention to detail and the ability to remain calm and effective in a fast-paced environment.

Desirable skills and experience

• Experience within a banking or high-end hospitality environment.
• Exposure to event coordination or workplace services.
• Experience using room booking or property management systems, such as Manhattan, a hotel property management system or a similar platform.
• A basic understanding of audio-visual equipment and meeting room technology.

At Investec, we are committed to creating an environment where our people can thrive. If you are passionate about delivering exceptional service, building strong relationships and making a positive impact every day, we would love to hear from you.

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [e-mail] who will be happy to assist.