Client Services Operations Manager

Molten Ventures plc; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in banking technology seeks a Client Services Operations Manager in London. This role involves enhancing operational effectiveness across global teams, managing processes, and contributing to improvements in service delivery. The ideal candidate thrives in fast-paced environments and has strong relationship management skills.

Qualifications

• Experience with remote teams in Product or technology sectors.
• Strong relationship management skills across global teams.

Responsibilities

• Support operational effectiveness of client service teams across regions.
• Drive continuous process improvements and ensure data quality.

Skills

Communication

Collaboration

Relationship Management

Adaptability

Education

Computer Science

Tools

Salesforce

Workday

Jira

Looker Studio

Job description

Role Overview

Thought Machine’s mission is to eliminate legacy technology in banking by developing modern, cloud-native core and payments technology. We are a rapidly growing company with over 550 employees across London, New York, Singapore, and Sydney, backed by significant funding and recognized for our innovative culture and rapid growth.

As a Client Services Operations Manager, based in London, you will support the operational effectiveness of client service teams across APAC, AMER, and EMEA. The role involves collaborating with cross-functional teams, managing processes, and contributing to global operational improvements. It is suited for someone who thrives in a fast-paced, detail-oriented environment and seeks to understand service delivery, strategy, and execution in a global context.

Key Responsibilities

1. Become proficient with internal tools such as Jira, Workday PSA, and Looker Studio, including configuration, support, training, and reporting.
2. Ensure data quality and drive continuous process improvements.
3. Support reporting and tracking of project activities and commercial metrics.
4. Promote Client Services culture through communication channels and events.

Additional Duties

• Develop and maintain governance and documentation for Client Services.
• Coordinate global communication forums like All Hands and newsletters.
• Manage meeting coordination, action tracking, and stakeholder reporting.
• Support month-end activities, including financial reporting and resource forecasting.
• Contribute to process improvements, especially around data quality and cross-functional workflows.

Minimum Requirements

• Experience working with remote teams, ideally in Product or technology sectors.
• Proven ability to develop and improve processes for standardization and continuous improvement.
• Strong relationship management skills across global teams and stakeholders.
• Comfort operating within complex, international environments.
• Proficiency with spreadsheets, slides, and documents; experience with Salesforce, Workday, Jira, Looker Studio preferred.
• Excellent communication skills, collaborative mindset, and adaptability to change.
• Previous experience in project management, financial services, or banking is desirable.
• Educational background in Computer Science or related fields; internships or experience in fintech are a plus.