Customer Operations Manager - Mitcham Delivery Office (CR4 3XT)

Royal Mail; Greater London; On-site; GBP 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Operations Manager to lead a dynamic team at their Mitcham Delivery Office. This role offers a unique opportunity to influence the transformation from a letters to a parcels business, ensuring timely and accurate deliveries while fostering a positive work environment. With a competitive salary and benefits, including a 10% bonus and flexible working options, this position is perfect for someone passionate about customer service and team leadership. Join a company committed to innovation and excellence, and make a meaningful impact in a historic transformation.

Benefits

Generous holiday allowance

Flexible working

Pension scheme

Parental leave policy

Cycle2work scheme

Corporate discounts

Gym membership

Qualifications

• Flexible and able to excel under pressure.
• Empathetic, motivating, and collaborative leader.

Responsibilities

• Lead and inspire a team for efficient deliveries.
• Partner with Trade Union to drive performance improvement.

Skills

People Management

Customer Focus

Leadership

Performance Improvement

Resource Planning

Job description

Customer Operations Manager - Mitcham Delivery Office (CR4 3XT)

Join to apply for the Customer Operations Manager - Mitcham Delivery Office (CR4 3XT) role at Royal Mail

Customer Operations Manager - Mitcham Delivery Office (CR4 3XT)

Join to apply for the Customer Operations Manager - Mitcham Delivery Office (CR4 3XT) role at Royal Mail

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Job reference number 324529

Customer Operations Manager - Mitcham Delivery Office (CR4 3XT)

Job reference number 324529

Customer Operations Manager - Mitcham Delivery Office (CR4 3XT)

London £50,120 - £54,575 plus potential 10% bonus, 25 days annual leave and generous pension

Full time, Permanent

Mitcham Delivery Office, 92-94 Church Road, Mitcham, CR4 3XT

About Us

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

What You’ll Get

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

About You

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 20/05/2025. Please note, this advert may close early if the appropriate number of applications has been reached.

#RMG

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Freight and Package Transportation

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