Client Services Operations Associate

Hargreaves Lansdown PLC; West of England; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid working

Pension scheme 11%

Job summary

Hargreaves Lansdown PLC is seeking an Operations Associate to join our Service Team in the UK. You will be the main client contact across letters, email and chat, delivering personalised service while ensuring regulatory compliance and accurate outcomes for clients.

The role focuses on client satisfaction, risk management and cross-team collaboration, with a hybrid working pattern and a strong emphasis on learning and progression within Financial Services.

Qualifications

• Experience in financial services or client-facing roles.
• Ability to maintain high accuracy and service standards.
• Excellent interpersonal and communication skills.
• Proactive, ownership-driven and investigative mindset.

Responsibilities

• Interact with clients via letter, email, and chat to understand needs.
• Deliver personalised service and resolve issues on first contact where possible.
• Adhere to policies and regulatory rules relevant to the role.
• Escalate issues when appropriate and support vulnerable clients.
• Collaborate with other teams and external partners to ensure client outcomes.

Skills

Client handling

Communication

Microsoft Office

Team collaboration

Working under pressure

Tools

Microsoft Office

Job description

Hargreaves Lansdown PLC is seeking an Operations Associate to join our Service Team in the UK. You will be the main client contact across letters, email and chat, delivering personalised service while ensuring regulatory compliance and accurate outcomes for clients.

The role focuses on client satisfaction, risk management and cross-team collaboration, with a hybrid working pattern and a strong emphasis on learning and progression within Financial Services.